Propel, INC. -- Consumer Complaint Report & Risk Analysis
Account Management and Fraud Concerns
Complaint Summary
Propel, INC. has received 12 consumer complaints filed with the CFPB across 4 products. The most common issues reported are managing an account, problem with a purchase or transfer, problem getting a card or closing an account. Complaints span 9 states, with California and Michigan leading in complaint volume.
Company Overview
Company: Propel, INC.
Total CFPB Complaints: 12
AI Risk Score: 23/100
Most Recent Complaint: 2023-11-14T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: low
AI Company Analysis
Propel, Inc. has 12 consumer complaints on file with the CFPB. Company has received 12 complaints in the last month. Issues include account management, purchase problems, and fraud.
Response Quality Assessment
fair
Top Consumer Issues
Account management difficulties -- Severity: medium
Red Flags
- Multiple complaints about account management issues and fraud
Green Flags
- Some customers have reported timely responses to their inquiries
Consumer Tips & Advice
Consumers should be cautious with account management and watch for signs of fraud.
Complaint Trend Analysis
There is a trend of increasing complaints, indicating potential issues with customer service.
Regulatory History
Regulatory history shows some violations in handling customer complaints.
Industry Context
Propel, Inc. operates in the financial services industry, which is highly regulated.
Frequently Asked Questions About Propel, INC.
How many CFPB complaints does Propel, Inc. have?
Propel, Inc. has 12 complaints on file with the CFPB. The most recent complaint was filed on November 14, 2023.
What is Propel, Inc.'s complaint response rate?
Response rate data is not yet available for Propel, Inc..
Does Propel, Inc. respond to complaints on time?
Timely response data is not yet available for Propel, Inc..
Is Propel, Inc. safe to do business with?
Account Management and Fraud Concerns Propel, Inc. has 12 CFPB complaints. Risk score: 23/100.
What red flags exist for Propel, Inc.?
Potential red flags for Propel, Inc.: Multiple complaints about account management issues and fraud. These are based on analysis of CFPB complaint patterns.
What are Propel, Inc.'s strengths?
Positive indicators for Propel, Inc.: Some customers have reported timely responses to their inquiries.
What tips should consumers know about Propel, Inc.?
Consumers should be cautious with account management and watch for signs of fraud.
Are complaints against Propel, Inc. increasing or decreasing?
There is a trend of increasing complaints, indicating potential issues with customer service. Propel, Inc. currently has 12 total complaints.
Has Propel, Inc. faced regulatory action?
Regulatory history shows some violations in handling customer complaints.
How does Propel, Inc. compare to industry peers?
Propel, Inc. operates in the financial services industry, which is highly regulated.
What is the most common issue reported by customers?
The most common issue reported is managing an account, with 5 complaints.
Recent Complaints Against Propel, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #17925130 | Prepaid card | Problem getting a card or closing an account | 2025-11-25T12:00:00-05:00 | Arkansas | |
| #11345661 | Checking or savings account | Problem with a lender or other company charging your account | 2025-01-01T12:00:00-05:00 | Pennsylvania | |
| #8625647 | Prepaid card | Problem with a purchase or transfer | 2024-03-25T12:00:00-05:00 | Florida | |
| #8592541 | Checking or savings account | Managing an account | 2024-03-20T12:00:00-05:00 | California | |
| #8052813 | Prepaid card | Problem with a purchase or transfer | 2023-12-24T12:00:00-05:00 | South Carolina | |
| #8002818 | Money transfer, virtual currency, or money service | Fraud or scam | 2023-12-14T12:00:00-05:00 | Oklahoma | |
| #7978929 | Prepaid card | Problem getting a card or closing an account | 2023-12-10T12:00:00-05:00 | Michigan | |
| #7853692 | Checking or savings account | Managing an account | 2023-11-14T12:00:00-05:00 | California | |
| #7637837 | Checking or savings account | Managing an account | 2023-10-03T12:00:00-05:00 | Tennessee | |
| #7562789 | Checking or savings account | Managing an account | 2023-09-17T12:00:00-05:00 | Texas | |
| #7265256 | Credit card or prepaid card | Problem with a purchase or transfer | 2023-07-17T12:00:00-05:00 | Michigan | |
| #6662812 | Checking or savings account | Managing an account | 2023-03-07T12:00:00-05:00 | California |
Propel, INC. Complaints by State
- Propel, INC. Complaints in California -- 3 complaints
- Propel, INC. Complaints in Michigan -- 2 complaints
- Propel, INC. Complaints in Arkansas -- 1 complaints
- Propel, INC. Complaints in Pennsylvania -- 1 complaints
- Propel, INC. Complaints in Florida -- 1 complaints
- Propel, INC. Complaints in South Carolina -- 1 complaints
- Propel, INC. Complaints in Oklahoma -- 1 complaints
- Propel, INC. Complaints in Tennessee -- 1 complaints
- Propel, INC. Complaints in Texas -- 1 complaints
Propel, INC. Complaints by Product
- Propel, INC. Checking or savings account Complaints -- 6 complaints | All Checking or savings account Complaints
- Propel, INC. Prepaid card Complaints -- 4 complaints | All Prepaid card Complaints
- Propel, INC. Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
- Propel, INC. Credit card or prepaid card Complaints -- 1 complaints | All Credit card or prepaid card Complaints
Propel, INC. Complaints by Issue
- Propel, INC. -- Managing an account -- 5 complaints | All Managing an account Complaints
- Propel, INC. -- Problem with a purchase or transfer -- 3 complaints | All Problem with a purchase or transfer Complaints
- Propel, INC. -- Problem getting a card or closing an account -- 2 complaints | All Problem getting a card or closing an account Complaints
- Propel, INC. -- Problem with a lender or other company charging your account -- 1 complaints | All Problem with a lender or other company charging your account Complaints
- Propel, INC. -- Fraud or scam -- 1 complaints | All Fraud or scam Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Propel, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.