Checking or savings account -- Managing an account -- Complaint #7562789
Complaint Overview
Complaint ID: 7562789
Company: Propel, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 75093
Date Received: 2023-09-17T12:00:00-05:00
Date Sent to Company: 2023-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Thursday XX/XX/2023 I purchased a tablet and protection plan from XXXX XXXX for {$190.00}. I didnt receive my refund after returning the item. XXXX XXXX customer service told me it was returned and I would see the funds in my bank account at the end of the billing cycle/statement period. Once the cycle ended I still didn't receive my refund or money yet so I contacted XXXX again and they told me to contact my bank. I contacted my bank and told them my story. I filed a dispute and they denied it so I got pics and proof and emailed to them and was told best idea is to submit another dispute since I have still not received my money and not XXXX nor the bank knows where my refund was. I was messaged and told I would have to wait u till XXXX to get a decision on my dispute. They have not sent me a email with my dispute confirmation code or anything. And it is messing with me mentally because I feel XXXX and my bank aren't helping me and just not caring.
Frequently Asked Questions
What is Complaint #7562789 about?
Complaint #7562789 was filed against Propel, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-17T12:00:00-05:00.
How did Propel, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Propel, INC.?
Yes, visit the Propel, INC. company profile at readthecomplaint.com/company/propel-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.