Consumer Complaint Issues
Browse all 68 issue types reported in CFPB consumer complaints.
All Issue Types
- Incorrect information on your report -- 1,346 complaints
- Improper use of your report -- 530 complaints
- Problem with a company's investigation into an existing problem -- 515 complaints
- Attempts to collect debt not owed -- 273 complaints
- Managing an account -- 202 complaints
- Took or threatened to take negative or legal action -- 109 complaints
- Written notification about debt -- 106 complaints
- Problem with a purchase shown on your statement -- 73 complaints
- Problem with fraud alerts or security freezes -- 72 complaints
- False statements or representation -- 54 complaints
- Trouble during payment process -- 46 complaints
- Problem with a lender or other company charging your account -- 34 complaints
- Closing an account -- 29 complaints
- Struggling to pay mortgage -- 29 complaints
- Problem when making payments -- 25 complaints
- Fraud or scam -- 25 complaints
- Other features, terms, or problems -- 20 complaints
- Fees or interest -- 19 complaints
- Getting a credit card -- 18 complaints
- Communication tactics -- 18 complaints
- Repossession -- 17 complaints
- Managing the loan or lease -- 16 complaints
- Struggling to repay your loan -- 13 complaints
- Closing your account -- 13 complaints
- Problems at the end of the loan or lease -- 13 complaints
- Unable to get your credit report or credit score -- 12 complaints
- Dealing with your lender or servicer -- 12 complaints
- Credit monitoring or identity theft protection services -- 11 complaints
- Struggling to pay your loan -- 11 complaints
- Other transaction problem -- 10 complaints
- Opening an account -- 10 complaints
- Problem caused by your funds being low -- 10 complaints
- Electronic communications -- 9 complaints
- Applying for a mortgage or refinancing an existing mortgage -- 7 complaints
- Managing, opening, or closing your mobile wallet account -- 7 complaints
- Advertising and marketing, including promotional offers -- 7 complaints
- Charged fees or interest you didn't expect -- 7 complaints
- Closing on a mortgage -- 5 complaints
- Trouble using your card -- 5 complaints
- Didn't provide services promised -- 5 complaints
- Struggling to pay your bill -- 5 complaints
- Getting a loan or lease -- 4 complaints
- Unauthorized transactions or other transaction problem -- 4 complaints
- Problem with customer service -- 4 complaints
- Problem with a purchase or transfer -- 4 complaints
- Trouble using the card -- 3 complaints
- Getting a line of credit -- 3 complaints
- Problem with a company's investigation into an existing issue -- 3 complaints
- Threatened to contact someone or share information improperly -- 3 complaints
- Unauthorized withdrawals or charges -- 2 complaints
- Trouble accessing funds in your mobile or digital wallet -- 2 complaints
- Problem with the payoff process at the end of the loan -- 2 complaints
- Confusing or missing disclosures -- 2 complaints
- Money was not available when promised -- 2 complaints
- Problem getting a card or closing an account -- 2 complaints
- Getting the loan -- 1 complaints
- Problem with additional add-on products or services -- 1 complaints
- Issue where my lender is my school -- 1 complaints
- Lost or stolen money order -- 1 complaints
- Identity theft protection or other monitoring services -- 1 complaints
- Other service problem -- 1 complaints
- Money was taken from your bank account on the wrong day or for the wrong amount -- 1 complaints
- Can't contact lender or servicer -- 1 complaints
- Charged upfront or unexpected fees -- 1 complaints
- Received a loan you didn't apply for -- 1 complaints
- Unexpected or other fees -- 1 complaints
- Confusing or misleading advertising or marketing -- 1 complaints
- Vehicle was repossessed or sold the vehicle -- 1 complaints