Checking or savings account -- Managing an account -- Complaint #7853692
Complaint Overview
Complaint ID: 7853692
Company: Propel, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 92083
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2023 me and my wife went on a weekend getaway. We went out for dinner and I used my card to pay at the restaurant ( XXXX XXXX XXXX ) in XXXX California. As we were walking back to are hotel my phone started pinging with notifications from my card company that some one in ( XXXX California ) was withdrawing {$100.00} increments out of an ATM at a XXXX. A total of {$500.00} was withdrawn, I tried to call the card company but they are closed on weekends so it was Monday the XXXX when I reported that there was fraudulent charges on my card. The fraud department notified me that they were not going to refund my money saying I was the one who made the withdrawals. I argued with them that how can I be in two different towns at the same time. On the XXXX I only used my card that day at XXXX XXXX XXXX in XXXX California.
Frequently Asked Questions
What is Complaint #7853692 about?
Complaint #7853692 was filed against Propel, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Propel, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Propel, INC.?
Yes, visit the Propel, INC. company profile at readthecomplaint.com/company/propel-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.