Prepaid card -- Problem getting a card or closing an account -- Complaint #17925130
Complaint Overview
Complaint ID: 17925130
Company: Propel, INC.
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble getting a working replacement card
State: Arkansas
ZIP Code: XXXXX
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'XX/XX/XXXX \nXX/XX/XXXX Arkansas XX/XX/XXXX'
Frequently Asked Questions
What is Complaint #17925130 about?
Complaint #17925130 was filed against Propel, INC. regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did Propel, INC. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Propel, INC.?
Yes, visit the Propel, INC. company profile at readthecomplaint.com/company/propel-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.