Checking or savings account -- Managing an account -- Complaint #8592541
Complaint Overview
Complaint ID: 8592541
Company: Propel, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 94134
Date Received: 2024-03-20T12:00:00-05:00
Date Sent to Company: 2024-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a {$500.00} cash deposit at a XXXX store using my Providers debit card and after making the deposit I checked the account to make sure the deposit was posted and it was the next morning when I checked my account I noticed the deposit transaction had completely disappeared so I contacted the company asking for my funds to be returned immediately, and they said that they had no records of my deposit and requested the receipts and transaction history, which I am the store both provided all to know about because the bank literally has been refusing to give me my funds and now this has been causing undue financial hardship and is unethical I believe and I believe Im being discriminated against all I want is my money back
Frequently Asked Questions
What is Complaint #8592541 about?
Complaint #8592541 was filed against Propel, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-20T12:00:00-05:00.
How did Propel, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Propel, INC.?
Yes, visit the Propel, INC. company profile at readthecomplaint.com/company/propel-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.