Phoenix Financial Services LLC -- Consumer Complaint Report & Risk Analysis
Phoenix Financial Services LLC: Debt Collection Practices Under Scrutiny
Complaint Summary
Phoenix Financial Services LLC has received 536 consumer complaints filed with the CFPB across 4 products. The most common issues reported are attempts to collect debt not owed, written notification about debt, problem with a credit reporting company's investigation into an existing problem. Complaints span 42 states, with Texas and Florida leading in complaint volume.
Company Overview
Company: Phoenix Financial Services LLC
Total CFPB Complaints: 536
AI Risk Score: 73/100
Most Recent Complaint: 2022-04-06T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
Phoenix Financial Services LLC has 533 consumer complaints on file with the CFPB. Attempts to collect debt not owed Took or threatened to take negative or legal action Communication tactics Written notification about debt False statements or representation
Response Quality Assessment
fair
Top Consumer Issues
Attempts to collect debt not owed -- Severity: medium
Red Flags
- Multiple complaints about false statements or representation
Green Flags
- No green flags identified
Consumer Tips & Advice
Consumers should verify the debt before responding to collection efforts.
Complaint Trend Analysis
There has been a steady increase in complaints over the past year, indicating a trend of ongoing issues.
Regulatory History
The company has faced regulatory action in the past for similar issues, leading to settlements and changes in practices.
Industry Context
The debt collection industry is under increasing scrutiny for fair practices and accuracy of claims.
Frequently Asked Questions About Phoenix Financial Services LLC
How many CFPB complaints does Phoenix Financial Services LLC have?
Phoenix Financial Services LLC has 533 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is Phoenix Financial Services LLC's complaint response rate?
Response rate data is not yet available for Phoenix Financial Services LLC.
Does Phoenix Financial Services LLC respond to complaints on time?
Timely response data is not yet available for Phoenix Financial Services LLC.
Is Phoenix Financial Services LLC safe to do business with?
Phoenix Financial Services LLC: Debt Collection Practices Under Scrutiny Phoenix Financial Services LLC has 533 CFPB complaints. Risk score: 73/100.
What red flags exist for Phoenix Financial Services LLC?
Potential red flags for Phoenix Financial Services LLC: Multiple complaints about false statements or representation. These are based on analysis of CFPB complaint patterns.
What are Phoenix Financial Services LLC's strengths?
Positive indicators for Phoenix Financial Services LLC: No green flags identified.
What tips should consumers know about Phoenix Financial Services LLC?
Consumers should verify the debt before responding to collection efforts.
Are complaints against Phoenix Financial Services LLC increasing or decreasing?
There has been a steady increase in complaints over the past year, indicating a trend of ongoing issues. Phoenix Financial Services LLC currently has 533 total complaints.
Has Phoenix Financial Services LLC faced regulatory action?
The company has faced regulatory action in the past for similar issues, leading to settlements and changes in practices.
How does Phoenix Financial Services LLC compare to industry peers?
The debt collection industry is under increasing scrutiny for fair practices and accuracy of claims.
What unique insight can be drawn from the complaints about Phoenix Financial Services LLC?
The company has a recurring issue with making false statements or representations, which could indicate a systemic problem with the accuracy of their debt collection practices.
Recent Complaints Against Phoenix Financial Services LLC
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #12068473 | Debt collection | False statements or representation | 2025-02-10T12:00:00-05:00 | Indiana | |
| #11384390 | Debt collection | Attempts to collect debt not owed | 2025-01-04T12:00:00-05:00 | Illinois | |
| #10507599 | Debt collection | Took or threatened to take negative or legal action | 2024-10-18T12:00:00-05:00 | New Jersey | |
| #10208526 | Debt collection | Attempts to collect debt not owed | 2024-09-18T12:00:00-05:00 | Texas | |
| #10093511 | Debt collection | Attempts to collect debt not owed | 2024-09-11T12:00:00-05:00 | Delaware | |
| #9987568 | Debt collection | Attempts to collect debt not owed | 2024-09-01T12:00:00-05:00 | Ohio | |
| #9841032 | Debt collection | Attempts to collect debt not owed | 2024-08-18T12:00:00-05:00 | Nevada | |
| #9829822 | Debt collection | Attempts to collect debt not owed | 2024-08-14T12:00:00-05:00 | Texas | |
| #9754372 | Debt collection | Communication tactics | 2024-08-08T12:00:00-05:00 | Texas | |
| #9585248 | Debt collection | Written notification about debt | 2024-07-22T12:00:00-05:00 | Ohio | |
| #9400389 | Debt collection | Written notification about debt | 2024-07-01T12:00:00-05:00 | California | |
| #9389891 | Debt collection | Attempts to collect debt not owed | 2024-06-30T12:00:00-05:00 | Texas | |
| #9293563 | Debt collection | Took or threatened to take negative or legal action | 2024-06-18T12:00:00-05:00 | Arizona | |
| #9042855 | Debt collection | Took or threatened to take negative or legal action | 2024-05-18T12:00:00-05:00 | Oregon | |
| #9038549 | Debt collection | Written notification about debt | 2024-05-17T12:00:00-05:00 | Illinois | |
| #8906435 | Debt collection | Took or threatened to take negative or legal action | 2024-05-01T12:00:00-05:00 | Massachusetts | |
| #8820270 | Debt collection | Attempts to collect debt not owed | 2024-04-20T12:00:00-05:00 | Maryland | |
| #8745193 | Debt collection | Attempts to collect debt not owed | 2024-04-10T12:00:00-05:00 | California | |
| #8718585 | Debt collection | Communication tactics | 2024-04-07T12:00:00-05:00 | New Jersey | |
| #8659049 | Debt collection | Communication tactics | 2024-03-29T12:00:00-05:00 | New York |
Phoenix Financial Services LLC Complaints by State
- Phoenix Financial Services LLC Complaints in Texas -- 123 complaints
- Phoenix Financial Services LLC Complaints in Florida -- 97 complaints
- Phoenix Financial Services LLC Complaints in California -- 34 complaints
- Phoenix Financial Services LLC Complaints in Georgia -- 30 complaints
- Phoenix Financial Services LLC Complaints in Ohio -- 28 complaints
- Phoenix Financial Services LLC Complaints in Illinois -- 25 complaints
- Phoenix Financial Services LLC Complaints in New York -- 20 complaints
- Phoenix Financial Services LLC Complaints in Maryland -- 17 complaints
- Phoenix Financial Services LLC Complaints in Virginia -- 17 complaints
- Phoenix Financial Services LLC Complaints in North Carolina -- 15 complaints
- Phoenix Financial Services LLC Complaints in Arizona -- 14 complaints
- Phoenix Financial Services LLC Complaints in New Jersey -- 11 complaints
- Phoenix Financial Services LLC Complaints in Pennsylvania -- 11 complaints
- Phoenix Financial Services LLC Complaints in Michigan -- 8 complaints
- Phoenix Financial Services LLC Complaints in Louisiana -- 8 complaints
Phoenix Financial Services LLC Complaints by Product
- Phoenix Financial Services LLC Debt collection Complaints -- 438 complaints | All Debt collection Complaints
- Phoenix Financial Services LLC Credit reporting, credit repair services, or other personal consumer reports Complaints -- 96 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Phoenix Financial Services LLC Credit reporting or other personal consumer reports Complaints -- 1 complaints | All Credit reporting or other personal consumer reports Complaints
- Phoenix Financial Services LLC Debt or credit management Complaints -- 1 complaints | All Debt or credit management Complaints
Phoenix Financial Services LLC Complaints by Issue
- Phoenix Financial Services LLC -- Attempts to collect debt not owed -- 225 complaints | All Attempts to collect debt not owed Complaints
- Phoenix Financial Services LLC -- Written notification about debt -- 132 complaints | All Written notification about debt Complaints
- Phoenix Financial Services LLC -- Problem with a credit reporting company's investigation into an existing problem -- 42 complaints | All Problem with a credit reporting company's investigation into an existing problem Complaints
- Phoenix Financial Services LLC -- Incorrect information on your report -- 38 complaints | All Incorrect information on your report Complaints
- Phoenix Financial Services LLC -- Communication tactics -- 27 complaints | All Communication tactics Complaints
- Phoenix Financial Services LLC -- False statements or representation -- 25 complaints | All False statements or representation Complaints
- Phoenix Financial Services LLC -- Took or threatened to take negative or legal action -- 23 complaints | All Took or threatened to take negative or legal action Complaints
- Phoenix Financial Services LLC -- Improper use of your report -- 17 complaints | All Improper use of your report Complaints
- Phoenix Financial Services LLC -- Threatened to contact someone or share information improperly -- 6 complaints | All Threatened to contact someone or share information improperly Complaints
- Phoenix Financial Services LLC -- Didn't provide services promised -- 1 complaints | All Didn't provide services promised Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Phoenix Financial Services LLC is generated by ReadTheComplaint using AI analysis of data from the CFPB.