Debt collection -- Communication tactics -- Complaint #8659049
Complaint Overview
Complaint ID: 8659049
Company: Phoenix Financial Services LLC
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: New York
ZIP Code: 132XX
Date Received: 2024-03-29T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Approx XX/XX/24 I got a call about a debt against me from an urgent care visit. They asked me for my credit card information over the phone, and I said I was uncomfortable with that and requested a website portal to pay the debt. Looking into the legitimacy of the website I found multiple complaints about it being a scam company. I looked into the visit I had with the urgent care and the urgent care company said they had voided the payment because I did not leave with any diagnosis. Because of this I did not pay the debt company. They have repeatedly called me, daily, harassing me. I have not been answering and they never leave a message.
Frequently Asked Questions
What is Complaint #8659049 about?
Complaint #8659049 was filed against Phoenix Financial Services LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-03-29T12:00:00-05:00.
How did Phoenix Financial Services LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Phoenix Financial Services LLC?
Yes, visit the Phoenix Financial Services LLC company profile at readthecomplaint.com/company/phoenix-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.