Debt collection -- Communication tactics -- Complaint #8718585
Complaint Overview
Complaint ID: 8718585
Company: Phoenix Financial Services LLC
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: New Jersey
ZIP Code: 074XX
Date Received: 2024-04-07T12:00:00-05:00
Date Sent to Company: 2024-04-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a notification by USPS that Phoenix Financial acquired my account from XXXX XXXX XXXX, requesting payment of {$1200.00}. Unknown why since I have an active automatic payment plan with XXXX. On XX/XX/24 I went on XXXX website, set up a payment plan of {$24.00} per week ( the most spread out option avail ) via my XXXX XXXX. I am a XXXX XXXX XXXX and am anticipating Spring Break & Summer recess, of which I do not work or receive an hourly salary, I will be collecting Unemployment, and can not afford the current arrangement. I went on Phoenix website to change my pay plan, theres no option. Nor is there an option to stop the same. On XX/XX/XXXX I called Phoenix & spoke to three different people ( XXXX, unk woman, XXXX XXXX. No one was able to change, delete, amend, access or anything to my account. XXXX disconnected me after 15 minutes, as well as # 2 lady after 3 mins, XXXX tried to help & after 15 mins tried to get a supervisor to no avail. # 4 person Supervisor XXXX did call me back & she also couldnt do ANYTHING. She said if the pay plan was done over the phone by them she would be able, but if its done via their online web then theres no way to change it! As her last resort effort she instructed me to change the credit card, and see if it gave me the option for a different pay plan. It didnt. She then said email them to cancel my payment plan so that I could start over, which I immediately did. That was at XXXX XXXX ; she was to call me back at XXXX but never did. Nothing has been changed or corrected AND this morning I received an email stating my next withdraw is pending. I feel this is deceptive practice and should be illegal for them to be financially entrapping me. I want it to stop so I can USPS a monthly check payment.
Frequently Asked Questions
What is Complaint #8718585 about?
Complaint #8718585 was filed against Phoenix Financial Services LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2024-04-07T12:00:00-05:00.
How did Phoenix Financial Services LLC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Phoenix Financial Services LLC?
Yes, visit the Phoenix Financial Services LLC company profile at readthecomplaint.com/company/phoenix-financial-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.