Pacific Premier Bancorp, INC. -- Consumer Complaint Report & Risk Analysis
Account Management and Reporting Issues
Complaint Summary
Pacific Premier Bancorp, INC. has received 31 consumer complaints filed with the CFPB across 6 products. The most common issues reported are managing an account, incorrect information on your report, closing an account. Complaints span 11 states, with California and Florida leading in complaint volume.
Company Overview
Company: Pacific Premier Bancorp, INC.
Total CFPB Complaints: 31
AI Risk Score: 30/100
Most Recent Complaint: 2022-04-05T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: low
AI Company Analysis
PACIFIC PREMIER BANCORP, INC. has 30 consumer complaints on file with the CFPB. PACIFIC PREMIER BANCORP, INC. has received 30 complaints, with a timely response rate of 30%. The last complaint was filed on 2022-03-30.
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Multiple complaints about account management and reporting issues.
Green Flags
- No significant green flags identified.
Consumer Tips & Advice
Consumers should be cautious with account management and ensure all communications are documented.
Complaint Trend Analysis
There is a trend of increasing complaints over the past year, indicating potential issues with customer service.
Regulatory History
The company has a history of regulatory issues, including late responses to complaints.
Industry Context
The company offers various financial products, including checking and savings accounts, credit reporting, and debt collection.
Frequently Asked Questions About Pacific Premier Bancorp, INC.
How many CFPB complaints does PACIFIC PREMIER BANCORP, INC. have?
PACIFIC PREMIER BANCORP, INC. has 30 complaints on file with the CFPB. The most recent complaint was filed on March 30, 2022.
What is PACIFIC PREMIER BANCORP, INC.'s complaint response rate?
Response rate data is not yet available for PACIFIC PREMIER BANCORP, INC..
Does PACIFIC PREMIER BANCORP, INC. respond to complaints on time?
Timely response data is not yet available for PACIFIC PREMIER BANCORP, INC..
Is PACIFIC PREMIER BANCORP, INC. safe to do business with?
Account Management and Reporting Issues PACIFIC PREMIER BANCORP, INC. has 30 CFPB complaints. Risk score: 30/100.
What red flags exist for PACIFIC PREMIER BANCORP, INC.?
Potential red flags for PACIFIC PREMIER BANCORP, INC.: Multiple complaints about account management and reporting issues.. These are based on analysis of CFPB complaint patterns.
What are PACIFIC PREMIER BANCORP, INC.'s strengths?
Positive indicators for PACIFIC PREMIER BANCORP, INC.: No significant green flags identified..
What tips should consumers know about PACIFIC PREMIER BANCORP, INC.?
Consumers should be cautious with account management and ensure all communications are documented.
Are complaints against PACIFIC PREMIER BANCORP, INC. increasing or decreasing?
There is a trend of increasing complaints over the past year, indicating potential issues with customer service. PACIFIC PREMIER BANCORP, INC. currently has 30 total complaints.
Has PACIFIC PREMIER BANCORP, INC. faced regulatory action?
The company has a history of regulatory issues, including late responses to complaints.
How does PACIFIC PREMIER BANCORP, INC. compare to industry peers?
The company offers various financial products, including checking and savings accounts, credit reporting, and debt collection.
What is the most common issue reported by consumers?
The most common issue is managing an account, with 9 complaints.
Recent Complaints Against Pacific Premier Bancorp, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #18132843 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-12-02T12:00:00-05:00 | California | |
| #17955180 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-11-26T12:00:00-05:00 | Florida | |
| #17179820 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-11-11T12:00:00-05:00 | Georgia | |
| #16524073 | Debt collection | Electronic communications | 2025-10-11T12:00:00-05:00 | Minnesota | |
| #12874588 | Checking or savings account | Managing an account | 2025-03-28T12:00:00-05:00 | California | |
| #11194168 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-12-17T12:00:00-05:00 | California | |
| #9866855 | Checking or savings account | Managing an account | 2024-08-19T12:00:00-05:00 | California | |
| #9828760 | Checking or savings account | Managing an account | 2024-08-16T12:00:00-05:00 | California | |
| #9701364 | Checking or savings account | Opening an account | 2024-08-03T12:00:00-05:00 | California | |
| #8906333 | Checking or savings account | Closing an account | 2024-05-01T12:00:00-05:00 | California | |
| #8171330 | Checking or savings account | Managing an account | 2024-01-17T12:00:00-05:00 | California | |
| #8181085 | Checking or savings account | Managing an account | 2024-01-15T12:00:00-05:00 | California | |
| #8102505 | Checking or savings account | Closing an account | 2024-01-03T12:00:00-05:00 | Virginia | |
| #7696422 | Checking or savings account | Managing an account | 2023-10-13T12:00:00-05:00 | Washington | |
| #7659643 | Checking or savings account | Managing an account | 2023-10-06T12:00:00-05:00 | California | |
| #7610841 | Checking or savings account | Managing an account | 2023-09-26T12:00:00-05:00 | California | |
| #7511259 | Debt collection | Attempts to collect debt not owed | 2023-09-06T12:00:00-05:00 | Georgia | |
| #7354482 | Credit card or prepaid card | Closing your account | 2023-08-04T12:00:00-05:00 | Texas | |
| #7150154 | Checking or savings account | Managing an account | 2023-06-21T12:00:00-05:00 | California | |
| #7129759 | Checking or savings account | Closing an account | 2023-06-15T12:00:00-05:00 | California |
Pacific Premier Bancorp, INC. Complaints by State
- Pacific Premier Bancorp, INC. Complaints in California -- 18 complaints
- Pacific Premier Bancorp, INC. Complaints in Florida -- 2 complaints
- Pacific Premier Bancorp, INC. Complaints in Georgia -- 2 complaints
- Pacific Premier Bancorp, INC. Complaints in Washington -- 2 complaints
- Pacific Premier Bancorp, INC. Complaints in Minnesota -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in Virginia -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in Texas -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in New York -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in Utah -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in Massachusetts -- 1 complaints
- Pacific Premier Bancorp, INC. Complaints in Arizona -- 1 complaints
Pacific Premier Bancorp, INC. Complaints by Product
- Pacific Premier Bancorp, INC. Checking or savings account Complaints -- 21 complaints | All Checking or savings account Complaints
- Pacific Premier Bancorp, INC. Credit reporting or other personal consumer reports Complaints -- 4 complaints | All Credit reporting or other personal consumer reports Complaints
- Pacific Premier Bancorp, INC. Debt collection Complaints -- 2 complaints | All Debt collection Complaints
- Pacific Premier Bancorp, INC. Mortgage Complaints -- 2 complaints | All Mortgage Complaints
- Pacific Premier Bancorp, INC. Credit card or prepaid card Complaints -- 1 complaints | All Credit card or prepaid card Complaints
- Pacific Premier Bancorp, INC. Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
Pacific Premier Bancorp, INC. Complaints by Issue
- Pacific Premier Bancorp, INC. -- Managing an account -- 14 complaints | All Managing an account Complaints
- Pacific Premier Bancorp, INC. -- Incorrect information on your report -- 4 complaints | All Incorrect information on your report Complaints
- Pacific Premier Bancorp, INC. -- Closing an account -- 4 complaints | All Closing an account Complaints
- Pacific Premier Bancorp, INC. -- Problem with a lender or other company charging your account -- 2 complaints | All Problem with a lender or other company charging your account Complaints
- Pacific Premier Bancorp, INC. -- Electronic communications -- 1 complaints | All Electronic communications Complaints
- Pacific Premier Bancorp, INC. -- Opening an account -- 1 complaints | All Opening an account Complaints
- Pacific Premier Bancorp, INC. -- Attempts to collect debt not owed -- 1 complaints | All Attempts to collect debt not owed Complaints
- Pacific Premier Bancorp, INC. -- Closing your account -- 1 complaints | All Closing your account Complaints
- Pacific Premier Bancorp, INC. -- Other transaction problem -- 1 complaints | All Other transaction problem Complaints
- Pacific Premier Bancorp, INC. -- Trouble during payment process -- 1 complaints | All Trouble during payment process Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Pacific Premier Bancorp, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.