Checking or savings account -- Managing an account -- Complaint #8181085
Complaint Overview
Complaint ID: 8181085
Company: Pacific Premier Bancorp, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: California
ZIP Code: 91384
Date Received: 2024-01-15T12:00:00-05:00
Date Sent to Company: 2024-01-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am responding to my former complaint againstthe banking establishment in XXXX XXXX, XXXX complaint XXXX. That case has subsequently been closed. The bank had my attorney and me fill out the affidavit, notarizethe document, and send them ( the bank ) the paperwork. It was promised ( by the bank ) that they would do everythingpossible to recover the money from the fraudulently cashed check..The bank also stated that they would inform us on the process. To this date no further effort has been observed to contact me or my lawyer on this case. The bank did not live up to what they agreed to do. In addition, if a check was drafted on a bank note from one party and that party mails the check, how are they liablefor the amount of the check when their bank 's lack of security measures allowed for the fraud to occur? In addition, the bank was notified immediately when the check never arrived and was fraudulentlycashed.. Any delay in the action to retrieve the money from the other financialinstitution ( considering limitations with State and Local Law ) was by the bank itself. They initially said that they wouldnot help. Only after the complaint did they request an affidavit. Thus, to hide behind any kind of legal inability based on their time to recover funds seems more like they are attempting to avoid responsibilitythat they, in fact., directly caused. Due to the bank 's officialdenial of any responsibilityin this matter, their initial refusal to help, their lack of investigation until after a complaint against them was made, their failure to live up to any resolution terms they set forth, their failure to contact me or my attorney regarding the case, their responsibilityin the significantpassage of time,, and for the responsibility to provide adequate security measures for the prevention of fraud ( requiring the cashing institution to require a Valid ID, a thumbprint of the person cashing the check, etc, ) are the reasons I would like to file a second claim against this same bank. Thank You For Helpingwith this Matter,, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8181085 about?
Complaint #8181085 was filed against Pacific Premier Bancorp, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-01-15T12:00:00-05:00.
How did Pacific Premier Bancorp, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Pacific Premier Bancorp, INC.?
Yes, visit the Pacific Premier Bancorp, INC. company profile at readthecomplaint.com/company/pacific-premier-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.