Checking or savings account -- Managing an account -- Complaint #7610841
Complaint Overview
Complaint ID: 7610841
Company: Pacific Premier Bancorp, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 945XX
Date Received: 2023-09-26T12:00:00-05:00
Date Sent to Company: 2023-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed a charge on my account in a written letter involving a delivery problem with an XXXX XXXX purchase. Despite acknowledging the letter, the bank is claiming that I have not formally disputed the charge and that I need to go to their branch or call them on the phone to do so. This is a violation of my consumer rights. I have the right to dispute in writing. In fact, that is the proper way to file disputes. Furthermore, I am concerned about this pattern of conduct from the bank. For example, I have previously written a detailed letter to them about bank fees that they contacted me about, without asking any questions the letter did not address. The bank seems to have a problem conducting business with me in writing, which is suspicious. I am not impressed with their lack of professionalism.
Frequently Asked Questions
What is Complaint #7610841 about?
Complaint #7610841 was filed against Pacific Premier Bancorp, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-26T12:00:00-05:00.
How did Pacific Premier Bancorp, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Pacific Premier Bancorp, INC.?
Yes, visit the Pacific Premier Bancorp, INC. company profile at readthecomplaint.com/company/pacific-premier-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.