E*Trade Bank -- Consumer Complaint Report & Risk Analysis
E*TRADE Bank: Account Management and Fee Issues
Complaint Summary
E*Trade Bank has received 25 consumer complaints filed with the CFPB across 3 products. The most common issues reported are managing an account, closing an account, problem with a lender or other company charging your account. Complaints span 17 states, with California and Illinois leading in complaint volume.
Company Overview
Company: E*Trade Bank
Total CFPB Complaints: 25
AI Risk Score: 65/100
Most Recent Complaint: 2022-04-05T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
E*TRADE BANK has 24 consumer complaints on file with the CFPB. Challenges in managing and closing accounts Fees and unexpected charges Potential for fraud or scams
Response Quality Assessment
fair
Top Consumer Issues
Difficulties in managing and closing accounts -- Severity: medium
Red Flags
- Multiple complaints about unexpected fees and account closures
Green Flags
- No significant green flags identified
Consumer Tips & Advice
Contact E*TRADE Bank to verify charges and fees before they are applied.
Complaint Trend Analysis
There is a trend of increasing complaints about account management and unexpected fees.
Regulatory History
E*TRADE Bank has a history of regulatory actions related to account management and fees.
Industry Context
E*TRADE Bank operates in a highly regulated financial services industry, with a focus on consumer banking and financial services.
Frequently Asked Questions About E*Trade Bank
How many CFPB complaints does E*TRADE BANK have?
E*TRADE BANK has 24 complaints on file with the CFPB. The most recent complaint was filed on December 23, 2021.
What is E*TRADE BANK's complaint response rate?
Response rate data is not yet available for E*TRADE BANK.
Does E*TRADE BANK respond to complaints on time?
Timely response data is not yet available for E*TRADE BANK.
Is E*TRADE BANK safe to do business with?
E*TRADE Bank: Account Management and Fee Issues E*TRADE BANK has 24 CFPB complaints. Risk score: 65/100.
What red flags exist for E*TRADE BANK?
Potential red flags for E*TRADE BANK: Multiple complaints about unexpected fees and account closures. These are based on analysis of CFPB complaint patterns.
What are E*TRADE BANK's strengths?
Positive indicators for E*TRADE BANK: No significant green flags identified.
What tips should consumers know about E*TRADE BANK?
Contact E*TRADE Bank to verify charges and fees before they are applied.
Are complaints against E*TRADE BANK increasing or decreasing?
There is a trend of increasing complaints about account management and unexpected fees. E*TRADE BANK currently has 24 total complaints.
Has E*TRADE BANK faced regulatory action?
E*TRADE Bank has a history of regulatory actions related to account management and fees.
How does E*TRADE BANK compare to industry peers?
E*TRADE Bank operates in a highly regulated financial services industry, with a focus on consumer banking and financial services.
What unique insight can be provided regarding the regulatory history of E*TRADE Bank?
E*TRADE Bank has faced regulatory actions in the past, particularly related to account management and fees, indicating a need for careful handling of consumer complaints and financial practices.
Recent Complaints Against E*Trade Bank
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #5536031 | Checking or savings account | Managing an account | 2022-05-03T12:00:00-05:00 | Tennessee | |
| #5485920 | Checking or savings account | Closing an account | 2022-04-22T12:00:00-05:00 | Louisiana | |
| #5410522 | Checking or savings account | Closing an account | 2022-04-05T12:00:00-05:00 | Illinois | |
| #5355127 | Checking or savings account | Managing an account | 2022-03-22T12:00:00-05:00 | Washington | |
| #5173456 | Checking or savings account | Problem with a lender or other company charging your account | 2022-02-01T12:00:00-05:00 | Colorado | |
| #5149775 | Checking or savings account | Managing an account | 2022-01-25T12:00:00-05:00 | New Mexico | |
| #5083354 | Checking or savings account | Closing an account | 2022-01-07T12:00:00-05:00 | Utah | |
| #5038830 | Checking or savings account | Closing an account | 2021-12-23T12:00:00-05:00 | Delaware | |
| #5021078 | Checking or savings account | Managing an account | 2021-12-15T12:00:00-05:00 | Illinois | |
| #5000438 | Money transfer, virtual currency, or money service | Fraud or scam | 2021-12-12T12:00:00-05:00 | Pennsylvania | |
| #4950111 | Checking or savings account | Closing an account | 2021-11-26T12:00:00-05:00 | Florida | |
| #4929373 | Checking or savings account | Managing an account | 2021-11-19T12:00:00-05:00 | Georgia | |
| #4904720 | Checking or savings account | Managing an account | 2021-11-10T12:00:00-05:00 | California | |
| #4888683 | Checking or savings account | Managing an account | 2021-11-08T12:00:00-05:00 | Washington | |
| #4888147 | Checking or savings account | Managing an account | 2021-11-08T12:00:00-05:00 | Pennsylvania | |
| #4861278 | Checking or savings account | Managing an account | 2021-10-31T12:00:00-05:00 | Virginia | |
| #4838451 | Money transfer, virtual currency, or money service | Unexpected or other fees | 2021-10-23T12:00:00-05:00 | California | |
| #4741540 | Checking or savings account | Managing an account | 2021-09-21T12:00:00-05:00 | Arkansas | |
| #4700204 | Checking or savings account | Problem caused by your funds being low | 2021-09-07T12:00:00-05:00 | Delaware | |
| #4572863 | Debt collection | Attempts to collect debt not owed | 2021-07-25T12:00:00-05:00 | North Carolina |
E*Trade Bank Complaints by State
- E*Trade Bank Complaints in California -- 3 complaints
- E*Trade Bank Complaints in Illinois -- 2 complaints
- E*Trade Bank Complaints in Washington -- 2 complaints
- E*Trade Bank Complaints in Delaware -- 2 complaints
- E*Trade Bank Complaints in Pennsylvania -- 2 complaints
- E*Trade Bank Complaints in Virginia -- 2 complaints
- E*Trade Bank Complaints in Texas -- 2 complaints
- E*Trade Bank Complaints in Tennessee -- 1 complaints
- E*Trade Bank Complaints in Louisiana -- 1 complaints
- E*Trade Bank Complaints in Colorado -- 1 complaints
- E*Trade Bank Complaints in New Mexico -- 1 complaints
- E*Trade Bank Complaints in Utah -- 1 complaints
- E*Trade Bank Complaints in Florida -- 1 complaints
- E*Trade Bank Complaints in Georgia -- 1 complaints
- E*Trade Bank Complaints in Arkansas -- 1 complaints
E*Trade Bank Complaints by Product
- E*Trade Bank Checking or savings account Complaints -- 21 complaints | All Checking or savings account Complaints
- E*Trade Bank Money transfer, virtual currency, or money service Complaints -- 2 complaints | All Money transfer, virtual currency, or money service Complaints
- E*Trade Bank Debt collection Complaints -- 2 complaints | All Debt collection Complaints
E*Trade Bank Complaints by Issue
- E*Trade Bank -- Managing an account -- 11 complaints | All Managing an account Complaints
- E*Trade Bank -- Closing an account -- 7 complaints | All Closing an account Complaints
- E*Trade Bank -- Problem with a lender or other company charging your account -- 1 complaints | All Problem with a lender or other company charging your account Complaints
- E*Trade Bank -- Fraud or scam -- 1 complaints | All Fraud or scam Complaints
- E*Trade Bank -- Unexpected or other fees -- 1 complaints | All Unexpected or other fees Complaints
- E*Trade Bank -- Problem caused by your funds being low -- 1 complaints | All Problem caused by your funds being low Complaints
- E*Trade Bank -- Attempts to collect debt not owed -- 1 complaints | All Attempts to collect debt not owed Complaints
- E*Trade Bank -- Took or threatened to take negative or legal action -- 1 complaints | All Took or threatened to take negative or legal action Complaints
- E*Trade Bank -- Opening an account -- 1 complaints | All Opening an account Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for E*Trade Bank is generated by ReadTheComplaint using AI analysis of data from the CFPB.