Checking or savings account -- Managing an account -- Complaint #4888147
Complaint Overview
Complaint ID: 4888147
Company: E*Trade Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Pennsylvania
ZIP Code: 150XX
Date Received: 2021-11-08T12:00:00-05:00
Date Sent to Company: 2021-11-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My E*Trade debit card connected to my E*Trade checking is frozen. E*Trade does not have viable phone numbers, email address, chat access. XXXX for my calls advice a wait of over an hour and then not answered. Calls to their branch offices are answered with this message, " Branch offices are closed due to Covid. '' E*Trade chat is closed. I have tried email. I have been trying to solve this problem for over a month. I have automated payments for both my individual bills due and my business have been rejected and online payments have been denied. Please advice.
Frequently Asked Questions
What is Complaint #4888147 about?
Complaint #4888147 was filed against E*Trade Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-08T12:00:00-05:00.
How did E*Trade Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against E*Trade Bank?
Yes, visit the E*Trade Bank company profile at readthecomplaint.com/company/e-trade-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.