Checking or savings account -- Managing an account -- Complaint #4861278
Complaint Overview
Complaint ID: 4861278
Company: E*Trade Bank
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Virginia
ZIP Code: 22304
Date Received: 2021-10-31T12:00:00-05:00
Date Sent to Company: 2021-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
E*Trade Bank Issue - Complaint - I have both banking and brokerage accounts with E*Trade Bank and there is no way to get in touch with them for a Customer Service issue. They do not staff the customer service numbers with automated or live persons. The issue- My account has been restricted because of suspicious activity, which is helpful to protect my account, despite the fact I initiated and authorized the XXXX XXXX transfer from my banking account. I received messages that I have to call them to discuss the issue and un-restrict my accounts and I can not get a person to answer the customer service phone numbers. I've tried every number available from my cell and land lines. I've been on hold for over 7 hours over the course of two days. There is no live chat available, despite it being offered as a link, no we'll call you back option, and no email address available to contact them. How can this be when banking access and brokerage access is critical to modern life. I would like to close my five accounts due to this horrible non-responsive non-existent customer service but I am unable to reach a person for access to my funds and accounts. All the while E*Trade is completing a merger and providing egregious bonuses to their Corporate level executives. Please help? Thanks.
Frequently Asked Questions
What is Complaint #4861278 about?
Complaint #4861278 was filed against E*Trade Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-31T12:00:00-05:00.
How did E*Trade Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against E*Trade Bank?
Yes, visit the E*Trade Bank company profile at readthecomplaint.com/company/e-trade-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.