Checking or savings account -- Problem caused by your funds being low -- Complaint #4700204
Complaint Overview
Complaint ID: 4700204
Company: E*Trade Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Delaware
ZIP Code: 199XX
Date Received: 2021-09-07T12:00:00-05:00
Date Sent to Company: 2021-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This customer ( XXXX ) purchased a coaching program from my company. We spent 6 weeks on coaching calls, delivered multiple worksheets, and performed work on their behalf. They purchased with agreement to our terms of service that we do not issue refunds after 30 days. The 30 days had passed and the customer did a chargeback on my XXXX account. XXXX did an ACH overdraft on my bank account making it go negative and my bank. My bank ( ETRADE Financial ) is now charging me multiple service fees and has closed my savings account without my consent. No one has been able to help me and I've already submitted a dispute case providing sufficient evidence of the program being delivered to a satisfactory quality. I am completely unhappy about the way this has been handled and they are telling me it will take until XXXX to get this resolved. I would like this to be reviewed by your staff and I need additional help on this situation.
Frequently Asked Questions
What is Complaint #4700204 about?
Complaint #4700204 was filed against E*Trade Bank regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2021-09-07T12:00:00-05:00.
How did E*Trade Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against E*Trade Bank?
Yes, visit the E*Trade Bank company profile at readthecomplaint.com/company/e-trade-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.