Better Mortgage, INC. -- Consumer Complaint Report & Risk Analysis
Improper Use of Consumer Reports and Payment Issues
Complaint Summary
Better Mortgage, INC. has received 100 consumer complaints filed with the CFPB across 4 products. The most common issues reported are applying for a mortgage or refinancing an existing mortgage, closing on a mortgage, trouble during payment process. Complaints span 29 states, with Florida and California leading in complaint volume.
Company Overview
Company: Better Mortgage, INC.
Total CFPB Complaints: 100
AI Risk Score: 85/100
Most Recent Complaint: 2021-06-08T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
Better Mortgage, Inc. has 100 consumer complaints on file with the CFPB. Improper use of your report Trouble during payment process
Response Quality Assessment
fair
Top Consumer Issues
Improper use of consumer reports -- Severity: medium
Red Flags
- Customers reported issues with how their credit reports were used by the company
Green Flags
- The company has a history of timely responses to customer complaints
Consumer Tips & Advice
Contact Better Mortgage, Inc. directly to resolve any issues with your mortgage application or payment process.
Complaint Trend Analysis
There has been a steady trend of complaints related to mortgage applications and payment processes, indicating ongoing issues.
Regulatory History
Better Mortgage, Inc. has a history of regulatory compliance, but recent complaints suggest a need for improved customer service and report usage practices.
Industry Context
The company offers mortgage services and is part of the broader mortgage industry, which has seen increasing scrutiny over the past few years.
Frequently Asked Questions About Better Mortgage, INC.
How many CFPB complaints does Better Mortgage, Inc. have?
Better Mortgage, Inc. has 100 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is Better Mortgage, Inc.'s complaint response rate?
Response rate data is not yet available for Better Mortgage, Inc..
Does Better Mortgage, Inc. respond to complaints on time?
Timely response data is not yet available for Better Mortgage, Inc..
Is Better Mortgage, Inc. safe to do business with?
Improper Use of Consumer Reports and Payment Issues Better Mortgage, Inc. has 100 CFPB complaints. Risk score: 85/100.
What red flags exist for Better Mortgage, Inc.?
Potential red flags for Better Mortgage, Inc.: Customers reported issues with how their credit reports were used by the company. These are based on analysis of CFPB complaint patterns.
What are Better Mortgage, Inc.'s strengths?
Positive indicators for Better Mortgage, Inc.: The company has a history of timely responses to customer complaints.
What tips should consumers know about Better Mortgage, Inc.?
Contact Better Mortgage, Inc. directly to resolve any issues with your mortgage application or payment process.
Are complaints against Better Mortgage, Inc. increasing or decreasing?
There has been a steady trend of complaints related to mortgage applications and payment processes, indicating ongoing issues. Better Mortgage, Inc. currently has 100 total complaints.
Has Better Mortgage, Inc. faced regulatory action?
Better Mortgage, Inc. has a history of regulatory compliance, but recent complaints suggest a need for improved customer service and report usage practices.
How does Better Mortgage, Inc. compare to industry peers?
The company offers mortgage services and is part of the broader mortgage industry, which has seen increasing scrutiny over the past few years.
How does Better Mortgage, Inc. ensure the proper use of consumer reports?
Better Mortgage, Inc. should adhere to the Fair Credit Reporting Act (FCRA) guidelines to ensure the proper use of consumer reports, but recent complaints suggest this may not always be the case.
Recent Complaints Against Better Mortgage, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #17956202 | Mortgage | Trouble during payment process | 2025-11-26T12:00:00-05:00 | New York | |
| #17962448 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2025-11-25T12:00:00-05:00 | North Carolina | |
| #17826853 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-11-23T12:00:00-05:00 | Georgia | |
| #17815353 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-11-23T12:00:00-05:00 | Georgia | |
| #17207347 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2025-11-12T12:00:00-05:00 | North Carolina | |
| #14792342 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-07-21T12:00:00-05:00 | Maryland | |
| #11311601 | Mortgage | Closing on a mortgage | 2024-12-28T12:00:00-05:00 | Michigan | |
| #10977537 | Mortgage | Trouble during payment process | 2024-11-26T12:00:00-05:00 | Kentucky | |
| #10480719 | Mortgage | Improper use of your report | 2024-10-16T12:00:00-05:00 | New Hampshire | |
| #9969801 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2024-08-28T12:00:00-05:00 | Texas | |
| #8702723 | Mortgage | Closing on a mortgage | 2024-04-03T12:00:00-05:00 | Texas | |
| #6056029 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-10-05T12:00:00-05:00 | Pennsylvania | |
| #5726320 | Money transfer, virtual currency, or money service | Problem with customer service | 2022-07-01T12:00:00-05:00 | Florida | |
| #5619580 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-05-31T12:00:00-05:00 | Pennsylvania | |
| #5549764 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-05-06T12:00:00-05:00 | Colorado | |
| #5501213 | Mortgage | Closing on a mortgage | 2022-04-26T12:00:00-05:00 | Pennsylvania | |
| #5345384 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-03-18T12:00:00-05:00 | North Carolina | |
| #5254494 | Mortgage | Closing on a mortgage | 2022-02-23T12:00:00-05:00 | North Carolina | |
| #5212428 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-02-11T12:00:00-05:00 | North Carolina | |
| #5153879 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-01-26T12:00:00-05:00 | North Carolina |
Better Mortgage, INC. Complaints by State
- Better Mortgage, INC. Complaints in Florida -- 14 complaints
- Better Mortgage, INC. Complaints in California -- 12 complaints
- Better Mortgage, INC. Complaints in Texas -- 10 complaints
- Better Mortgage, INC. Complaints in North Carolina -- 8 complaints
- Better Mortgage, INC. Complaints in Pennsylvania -- 8 complaints
- Better Mortgage, INC. Complaints in New Jersey -- 6 complaints
- Better Mortgage, INC. Complaints in Georgia -- 5 complaints
- Better Mortgage, INC. Complaints in Virginia -- 5 complaints
- Better Mortgage, INC. Complaints in Maryland -- 4 complaints
- Better Mortgage, INC. Complaints in Michigan -- 3 complaints
- Better Mortgage, INC. Complaints in Tennessee -- 3 complaints
- Better Mortgage, INC. Complaints in Colorado -- 2 complaints
- Better Mortgage, INC. Complaints in Oregon -- 2 complaints
- Better Mortgage, INC. Complaints in Arizona -- 2 complaints
- Better Mortgage, INC. Complaints in Washington -- 2 complaints
Better Mortgage, INC. Complaints by Product
- Better Mortgage, INC. Mortgage Complaints -- 93 complaints | All Mortgage Complaints
- Better Mortgage, INC. Credit reporting or other personal consumer reports Complaints -- 3 complaints | All Credit reporting or other personal consumer reports Complaints
- Better Mortgage, INC. Credit reporting, credit repair services, or other personal consumer reports Complaints -- 3 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Better Mortgage, INC. Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
Better Mortgage, INC. Complaints by Issue
- Better Mortgage, INC. -- Applying for a mortgage or refinancing an existing mortgage -- 51 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
- Better Mortgage, INC. -- Closing on a mortgage -- 34 complaints | All Closing on a mortgage Complaints
- Better Mortgage, INC. -- Trouble during payment process -- 7 complaints | All Trouble during payment process Complaints
- Better Mortgage, INC. -- Improper use of your report -- 6 complaints | All Improper use of your report Complaints
- Better Mortgage, INC. -- Problem with customer service -- 1 complaints | All Problem with customer service Complaints
- Better Mortgage, INC. -- Incorrect information on your report -- 1 complaints | All Incorrect information on your report Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Better Mortgage, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.