Mortgage -- Trouble during payment process -- Complaint #10977537
Complaint Overview
Complaint ID: 10977537
Company: Better Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Lien release
State: Kentucky
ZIP Code: 425XX
Date Received: 2024-11-26T12:00:00-05:00
Date Sent to Company: 2024-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I refinanced my mortgage with XXXX in XXXX. Shortly after the loan closed they transferred the ownership of the loan to XXXX XXXX who then took over managing the loan. In XXXX of XXXX we paid the loan off. After waiting several months for the lien release I began contacting XXXX XXXX as we hadn't received anything. XXXX XXXX finally responded after a complaint was filed on this site and come to find out, they are unable to release the lien as it was never transferred to XXXX XXXX so XXXX still shows as the lien holder on the deed. The county clerks office advised that the letter showing the mortgage was transferred to XXXX XXXX would not satisfy the requirements and documents would need to be provided by XXXX showing that the lien can be released. Obviously both XXXX an XXXX XXXX are done with you once your mortgage has been paid off and getting in touch with anyone from either company has been a major hassle. I finally was able to get in touch with a lady named XXXX from XXXX ( ph number called from was XXXX ) back in XXXX and was told they were researching it. It is now XXXX and has been over a year since the mortgage was paid in full and we still have a lien. This process has caused great stress, lots of time on the phone, and still have no resolve.
Frequently Asked Questions
What is Complaint #10977537 about?
Complaint #10977537 was filed against Better Mortgage, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-11-26T12:00:00-05:00.
How did Better Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Better Mortgage, INC.?
Yes, visit the Better Mortgage, INC. company profile at readthecomplaint.com/company/better-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.