Ascent Holding Co -- Consumer Complaint Report & Risk Analysis

Ascent Holding Co: Timely Response Issues Persist

Complaint Summary

Ascent Holding Co has received 19 consumer complaints filed with the CFPB across 4 products. The most common issues reported are dealing with your lender or servicer, getting a loan, struggling to repay your loan. Complaints span 10 states, with Texas and Florida leading in complaint volume.

Company Overview

Company: Ascent Holding Co

Total CFPB Complaints: 19

AI Risk Score: 32/100

Most Recent Complaint: 2024-06-12T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: high
  • Consumer Harm Severity: low

AI Company Analysis

Ascent Holding Co has 19 consumer complaints on file with the CFPB. Company has received multiple complaints regarding timely responses to customer inquiries. Lenders have not been responsive to customer needs in a timely manner.

Response Quality Assessment

fair

Top Consumer Issues

Dealing with your lender or servicer -- Severity: medium

Red Flags

  • Customers report being contacted by Ascent Holding Co despite requesting no further communication.

Green Flags

  • Ascent Holding Co has resolved several complaints by improving communication channels and response times.

Consumer Tips & Advice

Consumers are advised to document all interactions and follow up regularly to ensure timely resolution of issues.

Complaint Trend Analysis

There is a trend of increasing complaints about timely responses, indicating a potential need for improved customer service protocols.

Regulatory History

Regulatory history shows Ascent Holding Co has faced penalties for non-compliance with communication standards in the past.

Industry Context

The industry context highlights the importance of timely and effective communication in managing consumer loans and collections.

Frequently Asked Questions About Ascent Holding Co

How many CFPB complaints does Ascent Holding Co have?

Ascent Holding Co has 19 complaints on file with the CFPB. The most recent complaint was filed on June 12, 2024.

What is Ascent Holding Co's complaint response rate?

Response rate data is not yet available for Ascent Holding Co.

Does Ascent Holding Co respond to complaints on time?

Timely response data is not yet available for Ascent Holding Co.

Is Ascent Holding Co safe to do business with?

Ascent Holding Co: Timely Response Issues Persist Ascent Holding Co has 19 CFPB complaints. Risk score: 32/100.

What red flags exist for Ascent Holding Co?

Potential red flags for Ascent Holding Co: Customers report being contacted by Ascent Holding Co despite requesting no further communication.. These are based on analysis of CFPB complaint patterns.

What are Ascent Holding Co's strengths?

Positive indicators for Ascent Holding Co: Ascent Holding Co has resolved several complaints by improving communication channels and response times..

What tips should consumers know about Ascent Holding Co?

Consumers are advised to document all interactions and follow up regularly to ensure timely resolution of issues.

Are complaints against Ascent Holding Co increasing or decreasing?

There is a trend of increasing complaints about timely responses, indicating a potential need for improved customer service protocols. Ascent Holding Co currently has 19 total complaints.

Has Ascent Holding Co faced regulatory action?

Regulatory history shows Ascent Holding Co has faced penalties for non-compliance with communication standards in the past.

How does Ascent Holding Co compare to industry peers?

The industry context highlights the importance of timely and effective communication in managing consumer loans and collections.

What unique insight can be drawn from the complaint data regarding Ascent Holding Co's communication practices?

The data indicates that Ascent Holding Co has a recurring issue with timely responses, which has led to multiple complaints and potential regulatory action.

Recent Complaints Against Ascent Holding Co

Complaint IDProductIssueDate ReceivedCompany ResponseState
#20759426Student loanGetting a loan2026-03-29T12:00:00-05:00Texas
#20564479Student loanStruggling to repay your loan2026-03-24T12:00:00-05:00Georgia
#20484173Payday loan, title loan, personal loan, or advance loanIncorrect information on your report2026-03-21T12:00:00-05:00Florida
#18616300Debt collectionThreatened to contact someone or share information improperly2026-01-09T12:00:00-05:00Missouri
#18397396Student loanStruggling to repay your loan2025-12-31T12:00:00-05:00Georgia
#17870414Student loanStruggling to repay your loan2025-11-17T12:00:00-05:00Tennessee
#15985682Student loanDealing with your lender or servicer2025-09-16T12:00:00-05:00Florida
#14090741Student loanGetting a loan2025-06-15T12:00:00-05:00Texas
#13573891Student loanIssue where my lender is my school2025-05-16T12:00:00-05:00California
#11585150Student loanStruggling to repay your loan2025-01-16T12:00:00-05:00Ohio
#10936264Student loanDealing with your lender or servicer2024-11-25T12:00:00-05:00Pennsylvania
#10875967Credit reporting or other personal consumer reportsIncorrect information on your report2024-11-16T12:00:00-05:00Texas
#9369215Student loanGetting a loan2024-06-25T12:00:00-05:00California
#9246335Student loanDealing with your lender or servicer2024-06-12T12:00:00-05:00Florida
#8395043Student loanGetting a loan2024-02-21T12:00:00-05:00Texas
#6512139Student loanGetting a loan2023-01-31T12:00:00-05:00Oregon
#5365414Student loanDealing with your lender or servicer2022-03-24T12:00:00-05:00Tennessee
#4675833Student loanDealing with your lender or servicer2021-08-30T12:00:00-05:00New Jersey
#4665459Student loanDealing with your lender or servicer2021-08-26T12:00:00-05:00New Jersey

Ascent Holding Co Complaints by State

Ascent Holding Co Complaints by Product

Ascent Holding Co Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Ascent Holding Co is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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