Student loan -- Issue where my lender is my school -- Complaint #13573891
Complaint Overview
Complaint ID: 13573891
Company: Ascent Holding Co
Product: Student loan
Sub-Product: Private student loan
Issue: Issue where my lender is my school
Sub-Issue: Issues with fees connected to the loan
State: California
ZIP Code: 95630
Date Received: 2025-05-16T12:00:00-05:00
Date Sent to Company: 2025-05-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I enrolled in the XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX program on XX/XX/year>. I submitted a cancellation request on XX/XX/year>XXXX within the allowed cancellation period and before using any services. I have email evidence showing I asked to cancel, and a follow-up email from XXXX on XX/XX/year>, providing a withdrawal form. Despite this, Ascent Funding says I owe a {$3300.00} loan ( now increased to {$4700.00} ). I never accessed the course, never attended classes, and never received any services. I reached out to XXXX several times and even sent a final legal notice, but they refused to take responsibility or notify Ascent. I have emails showing my requests were acknowledged but ignored. Ascent says they are waiting for the school to confirm cancellation. Meanwhile, I am stuck with a loan I do not owe. This has caused me serious emotional stress and financial hardship. I am attaching : My XX/XX/XXXX cancellation email The XX/XX/XXXX email from XXXX with withdrawal link A rejection response from XXXX XXXX at XXXX Ascent Fundings letter showing the balance and postponement Their email saying they await school confirmation And a XXXX of all communications and evidence Please help cancel this loan and remove this burden.
Frequently Asked Questions
What is Complaint #13573891 about?
Complaint #13573891 was filed against Ascent Holding Co regarding Student loan specifically about Issue where my lender is my school. It was received by the CFPB on 2025-05-16T12:00:00-05:00.
How did Ascent Holding Co respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Ascent Holding Co?
Yes, visit the Ascent Holding Co company profile at readthecomplaint.com/company/ascent-holding-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.