Zillow Group INC. -- Consumer Complaint Report & Risk Analysis
Zillow Group Inc. - Payment and Mortgage Issues
Complaint Summary
Zillow Group INC. has received 16 consumer complaints filed with the CFPB across 3 products. The most common issues reported are trouble during payment process, closing on a mortgage, applying for a mortgage or refinancing an existing mortgage. Complaints span 9 states, with California and Maryland leading in complaint volume.
Company Overview
Company: Zillow Group INC.
Total CFPB Complaints: 16
AI Risk Score: 73/100
Most Recent Complaint: 2021-06-05T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
Zillow Group Inc. has 16 consumer complaints on file with the CFPB. Trouble during payment process Closing on a mortgage
Response Quality Assessment
fair
Top Consumer Issues
Payment process delays -- Severity: medium
Mortgage closing issues -- Severity: medium
Red Flags
- Multiple complaints about payment process delays
- Frequent issues with mortgage closing
Green Flags
- Positive feedback on mortgage application process
Consumer Tips & Advice
Be prepared for potential delays in payment processing and mortgage closing.
Complaint Trend Analysis
There is a consistent trend of complaints related to payment and mortgage processes, indicating ongoing issues.
Regulatory History
Regulatory history shows ongoing investigations into consumer complaints, with no major fines or penalties.
Industry Context
Zillow Group Inc. operates in a highly regulated industry with a focus on mortgage and credit reporting services.
Frequently Asked Questions About Zillow Group INC.
How many CFPB complaints does Zillow Group Inc. have?
Zillow Group Inc. has 16 complaints on file with the CFPB. The most recent complaint was filed on June 5, 2021.
What is Zillow Group Inc.'s complaint response rate?
Response rate data is not yet available for Zillow Group Inc..
Does Zillow Group Inc. respond to complaints on time?
Timely response data is not yet available for Zillow Group Inc..
Is Zillow Group Inc. safe to do business with?
Zillow Group Inc. - Payment and Mortgage Issues Zillow Group Inc. has 16 CFPB complaints. Risk score: 73/100.
What red flags exist for Zillow Group Inc.?
Potential red flags for Zillow Group Inc.: Multiple complaints about payment process delays. Frequent issues with mortgage closing. These are based on analysis of CFPB complaint patterns.
What are Zillow Group Inc.'s strengths?
Positive indicators for Zillow Group Inc.: Positive feedback on mortgage application process.
What tips should consumers know about Zillow Group Inc.?
Be prepared for potential delays in payment processing and mortgage closing.
Are complaints against Zillow Group Inc. increasing or decreasing?
There is a consistent trend of complaints related to payment and mortgage processes, indicating ongoing issues. Zillow Group Inc. currently has 16 total complaints.
Has Zillow Group Inc. faced regulatory action?
Regulatory history shows ongoing investigations into consumer complaints, with no major fines or penalties.
How does Zillow Group Inc. compare to industry peers?
Zillow Group Inc. operates in a highly regulated industry with a focus on mortgage and credit reporting services.
What is the most common issue reported by consumers?
The most common issues reported are trouble during the payment process and closing on a mortgage.
Recent Complaints Against Zillow Group INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #19509661 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing issue | 2026-02-14T12:00:00-05:00 | Washington | |
| #10777525 | Mortgage | Closing on a mortgage | 2024-11-12T12:00:00-05:00 | Georgia | |
| #7839125 | Credit reporting or other personal consumer reports | Improper use of your report | 2023-11-11T12:00:00-05:00 | Georgia | |
| #5818223 | Mortgage | Closing on a mortgage | 2022-07-27T12:00:00-05:00 | Texas | |
| #5331445 | Mortgage | Closing on a mortgage | 2022-03-16T12:00:00-05:00 | Massachusetts | |
| #5127448 | Mortgage | Trouble during payment process | 2022-01-19T12:00:00-05:00 | California | |
| #4965201 | Mortgage | Trouble during payment process | 2021-12-01T12:00:00-05:00 | Michigan | |
| #4883965 | Money transfer, virtual currency, or money service | Fraud or scam | 2021-11-06T12:00:00-05:00 | California | |
| #4849954 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2021-10-27T12:00:00-05:00 | South Carolina | |
| #4810884 | Mortgage | Trouble during payment process | 2021-10-14T12:00:00-05:00 | Maryland | |
| #4786257 | Mortgage | Closing on a mortgage | 2021-10-06T12:00:00-05:00 | Maryland | |
| #4608429 | Mortgage | Trouble during payment process | 2021-08-06T12:00:00-05:00 | Maryland | |
| #4493185 | Mortgage | Trouble during payment process | 2021-06-25T12:00:00-05:00 | Florida | |
| #4433143 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2021-06-05T12:00:00-05:00 | California | |
| #4418960 | Mortgage | Trouble during payment process | 2021-05-31T12:00:00-05:00 | Massachusetts | |
| #4401920 | Mortgage | Closing on a mortgage | 2021-05-24T12:00:00-05:00 | Michigan |
Zillow Group INC. Complaints by State
- Zillow Group INC. Complaints in California -- 3 complaints
- Zillow Group INC. Complaints in Maryland -- 3 complaints
- Zillow Group INC. Complaints in Georgia -- 2 complaints
- Zillow Group INC. Complaints in Massachusetts -- 2 complaints
- Zillow Group INC. Complaints in Michigan -- 2 complaints
- Zillow Group INC. Complaints in Washington -- 1 complaints
- Zillow Group INC. Complaints in Texas -- 1 complaints
- Zillow Group INC. Complaints in South Carolina -- 1 complaints
- Zillow Group INC. Complaints in Florida -- 1 complaints
Zillow Group INC. Complaints by Product
- Zillow Group INC. Mortgage Complaints -- 13 complaints | All Mortgage Complaints
- Zillow Group INC. Credit reporting or other personal consumer reports Complaints -- 2 complaints | All Credit reporting or other personal consumer reports Complaints
- Zillow Group INC. Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
Zillow Group INC. Complaints by Issue
- Zillow Group INC. -- Trouble during payment process -- 6 complaints | All Trouble during payment process Complaints
- Zillow Group INC. -- Closing on a mortgage -- 5 complaints | All Closing on a mortgage Complaints
- Zillow Group INC. -- Applying for a mortgage or refinancing an existing mortgage -- 2 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
- Zillow Group INC. -- Problem with a company's investigation into an existing issue -- 1 complaints | All Problem with a company's investigation into an existing issue Complaints
- Zillow Group INC. -- Improper use of your report -- 1 complaints | All Improper use of your report Complaints
- Zillow Group INC. -- Fraud or scam -- 1 complaints | All Fraud or scam Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Zillow Group INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.