Mortgage -- Trouble during payment process -- Complaint #4810884
Complaint Overview
Complaint ID: 4810884
Company: Zillow Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Maryland
ZIP Code: 208XX
Date Received: 2021-10-14T12:00:00-05:00
Date Sent to Company: 2021-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is a continuation of complaint XXXX which was closed due to company response. While the company, Zillow Home Loans, responded, they submitted a check to us that was sent to XXXX XXXX but not for our mortgage account. XXXX XXXX stated the remittance note with the check was not for our account. Since the remittance has protected information for another account holder, XXXX could not issue us a copy of the notice. This complaint is NOT resolved.
Frequently Asked Questions
What is Complaint #4810884 about?
Complaint #4810884 was filed against Zillow Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-10-14T12:00:00-05:00.
How did Zillow Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Zillow Group INC.?
Yes, visit the Zillow Group INC. company profile at readthecomplaint.com/company/zillow-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.