Mortgage -- Trouble during payment process -- Complaint #4965201
Complaint Overview
Complaint ID: 4965201
Company: Zillow Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Michigan
ZIP Code: 481XX
Date Received: 2021-12-01T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I remortgaged with Zillow mortgage LLC Zillow mortgage account number XXXX. First payment was Sent in XX/XX/2021 to Zillow mortgage through XXXXXXXX XXXX XXXX XXXX XXXX reports check cashed ). Zillow mortgage sold the mortgage to XXXX XXXX I sent a payment in XX/XX/2021 to XXXX XXXX, they received one payment. I telephoned Zillow mortgage, the worker confirmed that the mortgage had been sold to XXXX mortgage, but did not see a payment. Zillow mortgage LLC has not responded to my complaint. Where's my {$920.00}?
Frequently Asked Questions
What is Complaint #4965201 about?
Complaint #4965201 was filed against Zillow Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-12-01T12:00:00-05:00.
How did Zillow Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Zillow Group INC.?
Yes, visit the Zillow Group INC. company profile at readthecomplaint.com/company/zillow-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.