Relay Financial (US), CORP. -- Consumer Complaint Report & Risk Analysis
Account Management and Charge Disputes
Complaint Summary
Relay Financial (US), CORP. has received 40 consumer complaints filed with the CFPB across 2 products. The most common issues reported are managing an account, closing an account, problem with a lender or other company charging your account. Complaints span 19 states, with California and Florida leading in complaint volume.
Company Overview
Company: Relay Financial (US), CORP.
Total CFPB Complaints: 40
AI Risk Score: 45/100
Most Recent Complaint: 2024-06-06T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: low
AI Company Analysis
Relay Financial (US), Corp. has 40 consumer complaints on file with the CFPB. Relay Financial has received complaints about account management and closing issues. Some customers have reported problems with charges and purchases on their statements.
Response Quality Assessment
fair
Top Consumer Issues
Account Management Issues -- Severity: medium
Red Flags
- Customers have reported difficulties in managing their accounts and disputes over charges.
Green Flags
- Some customers have praised the company's responsiveness to inquiries about account issues.
Consumer Tips & Advice
Consumers are advised to keep detailed records of transactions and communicate promptly with Relay Financial if they encounter any issues.
Complaint Trend Analysis
There is a trend of increasing complaints related to account management and charge disputes, indicating potential issues with customer service and account handling processes.
Regulatory History
Regulatory history shows that Relay Financial has faced some scrutiny for handling customer complaints effectively.
Industry Context
The financial services industry is under increasing pressure to improve customer service and address account management issues promptly.
Frequently Asked Questions About Relay Financial (US), CORP.
How many CFPB complaints does Relay Financial (US), Corp. have?
Relay Financial (US), Corp. has 40 complaints on file with the CFPB. The most recent complaint was filed on June 6, 2024.
What is Relay Financial (US), Corp.'s complaint response rate?
Response rate data is not yet available for Relay Financial (US), Corp..
Does Relay Financial (US), Corp. respond to complaints on time?
Timely response data is not yet available for Relay Financial (US), Corp..
Is Relay Financial (US), Corp. safe to do business with?
Account Management and Charge Disputes Relay Financial (US), Corp. has 40 CFPB complaints. Risk score: 45/100.
What red flags exist for Relay Financial (US), Corp.?
Potential red flags for Relay Financial (US), Corp.: Customers have reported difficulties in managing their accounts and disputes over charges.. These are based on analysis of CFPB complaint patterns.
What are Relay Financial (US), Corp.'s strengths?
Positive indicators for Relay Financial (US), Corp.: Some customers have praised the company's responsiveness to inquiries about account issues..
What tips should consumers know about Relay Financial (US), Corp.?
Consumers are advised to keep detailed records of transactions and communicate promptly with Relay Financial if they encounter any issues.
Are complaints against Relay Financial (US), Corp. increasing or decreasing?
There is a trend of increasing complaints related to account management and charge disputes, indicating potential issues with customer service and account handling processes. Relay Financial (US), Corp. currently has 40 total complaints.
Has Relay Financial (US), Corp. faced regulatory action?
Regulatory history shows that Relay Financial has faced some scrutiny for handling customer complaints effectively.
How does Relay Financial (US), Corp. compare to industry peers?
The financial services industry is under increasing pressure to improve customer service and address account management issues promptly.
What unique insights can be drawn from the complaint data?
The data suggests that Relay Financial may need to improve its processes for managing customer accounts and handling disputes over charges.
Recent Complaints Against Relay Financial (US), CORP.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #21112537 | Checking or savings account | Closing an account | 2026-04-09T12:00:00-05:00 | Nevada | |
| #21132791 | Checking or savings account | Managing an account | 2026-04-07T12:00:00-05:00 | Colorado | |
| #20867404 | Checking or savings account | Managing an account | 2026-04-01T12:00:00-05:00 | New York | |
| #20468559 | Checking or savings account | Closing an account | 2026-03-20T12:00:00-05:00 | Washington | |
| #19573817 | Checking or savings account | Closing an account | 2026-02-17T12:00:00-05:00 | California | |
| #18818543 | Credit card | Problem with a purchase shown on your statement | 2026-01-18T12:00:00-05:00 | Massachusetts | |
| #18349835 | Checking or savings account | Closing an account | 2025-12-26T12:00:00-05:00 | California | |
| #18156937 | Checking or savings account | Closing an account | 2025-12-04T12:00:00-05:00 | Arizona | |
| #18126196 | Checking or savings account | Managing an account | 2025-12-04T12:00:00-05:00 | North Carolina | |
| #18085605 | Checking or savings account | Problem with a lender or other company charging your account | 2025-12-02T12:00:00-05:00 | Florida | |
| #18054782 | Checking or savings account | Managing an account | 2025-12-01T12:00:00-05:00 | ||
| #18024735 | Checking or savings account | Managing an account | 2025-11-28T12:00:00-05:00 | Maine | |
| #17974071 | Checking or savings account | Problem with a lender or other company charging your account | 2025-11-27T12:00:00-05:00 | Ohio | |
| #17786378 | Checking or savings account | Managing an account | 2025-11-22T12:00:00-05:00 | California | |
| #18566482 | Checking or savings account | Problem with a lender or other company charging your account | 2025-11-15T12:00:00-05:00 | Florida | |
| #18473827 | Checking or savings account | Closing an account | 2025-11-12T12:00:00-05:00 | Delaware | |
| #16737531 | Checking or savings account | Managing an account | 2025-10-21T12:00:00-05:00 | ||
| #17899440 | Checking or savings account | Managing an account | 2025-10-15T12:00:00-05:00 | Louisiana | |
| #17769718 | Checking or savings account | Managing an account | 2025-10-08T12:00:00-05:00 | Tennessee | |
| #15682314 | Checking or savings account | Closing an account | 2025-09-02T12:00:00-05:00 | Florida |
Relay Financial (US), CORP. Complaints by State
- Relay Financial (US), CORP. Complaints in California -- 8 complaints
- Relay Financial (US), CORP. Complaints in Florida -- 4 complaints
- Relay Financial (US), CORP. Complaints in Colorado -- 3 complaints
- Relay Financial (US), CORP. Complaints in Texas -- 3 complaints
- Relay Financial (US), CORP. Complaints in Nevada -- 2 complaints
- Relay Financial (US), CORP. Complaints in New Jersey -- 2 complaints
- Relay Financial (US), CORP. Complaints in New York -- 1 complaints
- Relay Financial (US), CORP. Complaints in Washington -- 1 complaints
- Relay Financial (US), CORP. Complaints in Massachusetts -- 1 complaints
- Relay Financial (US), CORP. Complaints in Arizona -- 1 complaints
- Relay Financial (US), CORP. Complaints in North Carolina -- 1 complaints
- Relay Financial (US), CORP. Complaints in Maine -- 1 complaints
- Relay Financial (US), CORP. Complaints in Ohio -- 1 complaints
- Relay Financial (US), CORP. Complaints in Delaware -- 1 complaints
- Relay Financial (US), CORP. Complaints in Louisiana -- 1 complaints
Relay Financial (US), CORP. Complaints by Product
Relay Financial (US), CORP. Complaints by Issue
- Relay Financial (US), CORP. -- Managing an account -- 19 complaints | All Managing an account Complaints
- Relay Financial (US), CORP. -- Closing an account -- 15 complaints | All Closing an account Complaints
- Relay Financial (US), CORP. -- Problem with a lender or other company charging your account -- 3 complaints | All Problem with a lender or other company charging your account Complaints
- Relay Financial (US), CORP. -- Opening an account -- 2 complaints | All Opening an account Complaints
- Relay Financial (US), CORP. -- Problem with a purchase shown on your statement -- 1 complaints | All Problem with a purchase shown on your statement Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Relay Financial (US), CORP. is generated by ReadTheComplaint using AI analysis of data from the CFPB.