Checking or savings account -- Managing an account -- Complaint #17786378
Complaint Overview
Complaint ID: 17786378
Company: Relay Financial (US), CORP.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 92025
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received two checks from my partner for work and do some job.I send invoice to my partners and he provide me two checks. Both checks was deposited to my company bank account at Relay Bank. Under bank request I provide to bank my company registration copy, my tax ID copy, copy my good standing. Money for checks was received by bank Tuesday morning.Bank hiding this information and request from me all documents again. After second request I sent them my registration, my Tax ID, copy good standing, confirmation the company belong to me and invoice. Additional I send all information about my partners company, -license number, emails, numbers of phones, websites. My money frozen from Tuesday, any attempt received information about a reason the money is frozen declined. The sum more than {$4000.00}. I have not agreement with my partner, I do job, after that I send them invoice and he paid me. Not any reason frozen my money, this money belong to me and my family. The bank frozen money, and different bank say, - not enough money to your bank account. One hand wash different. Please let me pick up my money.
Frequently Asked Questions
What is Complaint #17786378 about?
Complaint #17786378 was filed against Relay Financial (US), CORP. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Relay Financial (US), CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Relay Financial (US), CORP.?
Yes, visit the Relay Financial (US), CORP. company profile at readthecomplaint.com/company/relay-financial-us-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.