Checking or savings account -- Managing an account -- Complaint #16737531
Complaint Overview
Complaint ID: 16737531
Company: Relay Financial (US), CORP.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
ZIP Code: XXXXX
Date Received: 2025-10-21T12:00:00-05:00
Date Sent to Company: 2025-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We respectfully request the Consumer Financial Protection Bureaus assistance regarding Relay Financials handling of our business account closure and withheld funds. I, XXXX XXXX XXXX, legal representative of XXXX XXXX XXXX XXXX ( XXXX XXXX ), hereby state the following facts : Account closure without notice On XX/XX/year>, Relay Financial closed our business account without prior notice or any stated reason. Non-receipt of closure funds On XX/XX/year>, Relay informed us that a closure check for USD XXXX had been issued and mailed. However, the check was never received. Relay used an incomplete mailing address because its app did not allow inclusion of the suite number in the address field. Incorrect address used : XXXX XXXX XXXX, XXXX XXXX, FL XXXX Correct address : XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, FL XXXX We subsequently provided documentation verifying the suite number, yet the check was not delivered and no alternative transfer ( ACH or wire ) was offered or completed. Unreturned client transfer to closed account On July 1314, 2025, one of our clients, XXXX XXXX XXXX, sent a XXXX transfer to our Relay account, which was already closed at that time. Relay confirmed receipt but has neither returned the funds to the sender nor credited them to us. Transfer details ( as provided to Relay ) : Receiving account ( GB ) : XXXX XXXX XXXX Receiving bank ( XXXX ) : XXXX Transfer reference : XXXX Bank-to-bank reference : XXXX Date : XXXX XX/XX/year> Amount : XXXX Sender : XXXX XXXX XXXX Repeated but unresolved communications Over several months , we have contacted Relay repeatedly via email regarding both matters ( the missing closure funds and the unreturned client transfer ). Despite multiple follow-ups, no resolution, refund proof, or satisfactory response has been provided.
Frequently Asked Questions
What is Complaint #16737531 about?
Complaint #16737531 was filed against Relay Financial (US), CORP. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-21T12:00:00-05:00.
How did Relay Financial (US), CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Relay Financial (US), CORP.?
Yes, visit the Relay Financial (US), CORP. company profile at readthecomplaint.com/company/relay-financial-us-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.