Checking or savings account -- Managing an account -- Complaint #18054782
Complaint Overview
Complaint ID: 18054782
Company: Relay Financial (US), CORP.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
ZIP Code: XXXXX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My business account with Relay Financial was frozen without clear justification immediately after depositing a legitimate account-closure check issued to my company by XXXX XXXX XXXX XXXX Timeline of events : XX/XX/year> My Relay business account was frozen right after depositing a {$17000.00} check issued directly to XXXX XXXX as part of the closure of my previous business checking account. The check itself clearly states Account closure, includes my companys name, and was issued by the bank. I responded to Relays compliance requests immediately, but XXXX of my email responses failed to deliver due to Relays internal email system errors, not because of any fault of mine. These failures resulted in delays that were then attributed to me. XXXX XXXX XXXX I provided all available documentation several times, including the original check, supporting emails from XXXX, and proof of account closure. Relay then requested a bank statement for a closed account, which XXXX has not yet provided. A statement is not normally issued at the time of account closure beyond the disbursement check itself. During the freeze, Relay deducted a paid subscription fee for an upgraded plan, even though my account was completely unusable. Attempts to transfer funds to my own Relay savings account failed because of the hold. My follow-up emails to Relay support and compliance have gone unanswered for several days. Even Relays official complaint email address returned a delivery failure. Impact : This ongoing freeze has caused : Delayed vendor payments Delayed payroll Disruption of business operations Reputational damage with clients Emotional and financial stress Inability to access my own legitimate business funds I have fully cooperated and submitted every document available. The delays have been caused by Relays internal issues, inconsistent processes, and failed communication systems. What I am requesting : Immediate release of my held funds Restoration of full account access OR closure of the account with full payout Investigation into Relays handling of my case and their failed communication systems Refund of subscription fees that were charged while the account was frozen I am seeking CFPB assistance because normal support channels at Relay have failed, and I have exhausted all available methods of resolving this directly.
Frequently Asked Questions
What is Complaint #18054782 about?
Complaint #18054782 was filed against Relay Financial (US), CORP. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Relay Financial (US), CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Relay Financial (US), CORP.?
Yes, visit the Relay Financial (US), CORP. company profile at readthecomplaint.com/company/relay-financial-us-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.