Customers Bancorp, INC -- Consumer Complaint Report & Risk Analysis
Issues with Account Management and Reporting
Complaint Summary
Customers Bancorp, INC has received 36 consumer complaints filed with the CFPB across 10 products. The most common issues reported are managing an account, incorrect information on your report, opening an account. Complaints span 15 states, with California and New York leading in complaint volume.
Company Overview
Company: Customers Bancorp, INC
Total CFPB Complaints: 36
AI Risk Score: 65/100
Most Recent Complaint: 2021-12-27T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
CUSTOMERS BANCORP, INC has 35 consumer complaints on file with the CFPB. Incorrect information on reports Issues with account opening and management Problems with getting a line of credit
Response Quality Assessment
fair
Top Consumer Issues
Incorrect information on reports -- Severity: medium
Red Flags
- Multiple complaints about incorrect information on reports
Green Flags
- Positive customer service response to account management issues
Consumer Tips & Advice
Contact the company to verify and correct any inaccuracies on your report.
Complaint Trend Analysis
There is a consistent trend of complaints related to account management and reporting issues.
Regulatory History
The company has a history of regulatory actions related to credit reporting accuracy.
Industry Context
The company offers various financial products including checking/savings accounts and personal loans.
Frequently Asked Questions About Customers Bancorp, INC
How many CFPB complaints does CUSTOMERS BANCORP, INC have?
CUSTOMERS BANCORP, INC has 35 complaints on file with the CFPB. The most recent complaint was filed on February 29, 2024.
What is CUSTOMERS BANCORP, INC's complaint response rate?
Response rate data is not yet available for CUSTOMERS BANCORP, INC.
Does CUSTOMERS BANCORP, INC respond to complaints on time?
Timely response data is not yet available for CUSTOMERS BANCORP, INC.
Is CUSTOMERS BANCORP, INC safe to do business with?
Issues with Account Management and Reporting CUSTOMERS BANCORP, INC has 35 CFPB complaints. Risk score: 65/100.
What red flags exist for CUSTOMERS BANCORP, INC?
Potential red flags for CUSTOMERS BANCORP, INC: Multiple complaints about incorrect information on reports. These are based on analysis of CFPB complaint patterns.
What are CUSTOMERS BANCORP, INC's strengths?
Positive indicators for CUSTOMERS BANCORP, INC: Positive customer service response to account management issues.
What tips should consumers know about CUSTOMERS BANCORP, INC?
Contact the company to verify and correct any inaccuracies on your report.
Are complaints against CUSTOMERS BANCORP, INC increasing or decreasing?
There is a consistent trend of complaints related to account management and reporting issues. CUSTOMERS BANCORP, INC currently has 35 total complaints.
Has CUSTOMERS BANCORP, INC faced regulatory action?
The company has a history of regulatory actions related to credit reporting accuracy.
How does CUSTOMERS BANCORP, INC compare to industry peers?
The company offers various financial products including checking/savings accounts and personal loans.
What steps does CUSTOMERS BANCORP, INC take to ensure the accuracy of credit reports?
CUSTOMERS BANCORP, INC should follow the Fair Credit Reporting Act (FCRA) guidelines, which require them to provide a free copy of your credit report upon request and to correct any inaccuracies within 30 days.
Recent Complaints Against Customers Bancorp, INC
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #20492288 | Checking or savings account | Opening an account | 2026-03-22T12:00:00-05:00 | New York | |
| #19478267 | Checking or savings account | Managing an account | 2026-02-12T12:00:00-05:00 | Maryland | |
| #18563873 | Money transfer, virtual currency, or money service | Other transaction problem | 2026-01-07T12:00:00-05:00 | California | |
| #12185054 | Credit card | Incorrect information on your report | 2025-02-23T12:00:00-05:00 | California | |
| #10326068 | Payday loan, title loan, personal loan, or advance loan | Struggling to pay your loan | 2024-10-02T12:00:00-05:00 | Florida | |
| #8453219 | Checking or savings account | Managing an account | 2024-02-29T12:00:00-05:00 | California | |
| #8361593 | Checking or savings account | Managing an account | 2024-02-15T12:00:00-05:00 | Pennsylvania | |
| #8260600 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-01-31T12:00:00-05:00 | Illinois | |
| #7479930 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2023-08-30T12:00:00-05:00 | Michigan | |
| #7388692 | Payday loan, title loan, or personal loan | Getting a line of credit | 2023-08-11T12:00:00-05:00 | California | |
| #7336229 | Vehicle loan or lease | Getting a loan or lease | 2023-08-01T12:00:00-05:00 | Texas | |
| #7131419 | Debt collection | Attempts to collect debt not owed | 2023-06-17T12:00:00-05:00 | North Carolina | |
| #7030253 | Credit reporting, credit repair services, or other personal consumer reports | Incorrect information on your report | 2023-05-25T12:00:00-05:00 | Georgia | |
| #6908183 | Payday loan, title loan, or personal loan | Getting a line of credit | 2023-04-29T12:00:00-05:00 | California | |
| #6707627 | Credit reporting, credit repair services, or other personal consumer reports | Incorrect information on your report | 2023-03-16T12:00:00-05:00 | Florida | |
| #6619892 | Checking or savings account | Closing an account | 2023-02-26T12:00:00-05:00 | Wisconsin | |
| #6589430 | Payday loan, title loan, or personal loan | Getting a line of credit | 2023-02-18T12:00:00-05:00 | Pennsylvania | |
| #6543710 | Payday loan, title loan, or personal loan | Problem with the payoff process at the end of the loan | 2023-02-07T12:00:00-05:00 | New Jersey | |
| #6411099 | Checking or savings account | Opening an account | 2023-01-07T12:00:00-05:00 | Texas | |
| #6408194 | Checking or savings account | Opening an account | 2023-01-05T12:00:00-05:00 | Illinois |
Customers Bancorp, INC Complaints by State
- Customers Bancorp, INC Complaints in California -- 7 complaints
- Customers Bancorp, INC Complaints in New York -- 4 complaints
- Customers Bancorp, INC Complaints in Florida -- 3 complaints
- Customers Bancorp, INC Complaints in Pennsylvania -- 3 complaints
- Customers Bancorp, INC Complaints in Illinois -- 3 complaints
- Customers Bancorp, INC Complaints in Texas -- 3 complaints
- Customers Bancorp, INC Complaints in New Jersey -- 3 complaints
- Customers Bancorp, INC Complaints in North Carolina -- 2 complaints
- Customers Bancorp, INC Complaints in Georgia -- 2 complaints
- Customers Bancorp, INC Complaints in Maryland -- 1 complaints
- Customers Bancorp, INC Complaints in Michigan -- 1 complaints
- Customers Bancorp, INC Complaints in Wisconsin -- 1 complaints
- Customers Bancorp, INC Complaints in Oregon -- 1 complaints
- Customers Bancorp, INC Complaints in Alabama -- 1 complaints
- Customers Bancorp, INC Complaints in Oklahoma -- 1 complaints
Customers Bancorp, INC Complaints by Product
- Customers Bancorp, INC Checking or savings account Complaints -- 13 complaints | All Checking or savings account Complaints
- Customers Bancorp, INC Payday loan, title loan, or personal loan Complaints -- 8 complaints | All Payday loan, title loan, or personal loan Complaints
- Customers Bancorp, INC Credit reporting, credit repair services, or other personal consumer reports Complaints -- 5 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Customers Bancorp, INC Credit reporting or other personal consumer reports Complaints -- 2 complaints | All Credit reporting or other personal consumer reports Complaints
- Customers Bancorp, INC Debt collection Complaints -- 2 complaints | All Debt collection Complaints
- Customers Bancorp, INC Credit card or prepaid card Complaints -- 2 complaints | All Credit card or prepaid card Complaints
- Customers Bancorp, INC Money transfer, virtual currency, or money service Complaints -- 1 complaints | All Money transfer, virtual currency, or money service Complaints
- Customers Bancorp, INC Credit card Complaints -- 1 complaints | All Credit card Complaints
- Customers Bancorp, INC Payday loan, title loan, personal loan, or advance loan Complaints -- 1 complaints | All Payday loan, title loan, personal loan, or advance loan Complaints
- Customers Bancorp, INC Vehicle loan or lease Complaints -- 1 complaints | All Vehicle loan or lease Complaints
Customers Bancorp, INC Complaints by Issue
- Customers Bancorp, INC -- Managing an account -- 6 complaints | All Managing an account Complaints
- Customers Bancorp, INC -- Incorrect information on your report -- 6 complaints | All Incorrect information on your report Complaints
- Customers Bancorp, INC -- Opening an account -- 4 complaints | All Opening an account Complaints
- Customers Bancorp, INC -- Struggling to pay your loan -- 3 complaints | All Struggling to pay your loan Complaints
- Customers Bancorp, INC -- Getting a line of credit -- 3 complaints | All Getting a line of credit Complaints
- Customers Bancorp, INC -- Closing an account -- 3 complaints | All Closing an account Complaints
- Customers Bancorp, INC -- Problem with the payoff process at the end of the loan -- 3 complaints | All Problem with the payoff process at the end of the loan Complaints
- Customers Bancorp, INC -- Attempts to collect debt not owed -- 2 complaints | All Attempts to collect debt not owed Complaints
- Customers Bancorp, INC -- Improper use of your report -- 2 complaints | All Improper use of your report Complaints
- Customers Bancorp, INC -- Other transaction problem -- 1 complaints | All Other transaction problem Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Customers Bancorp, INC is generated by ReadTheComplaint using AI analysis of data from the CFPB.