Payday loan, title loan, personal loan, or advance loan -- Struggling to pay your loan -- Complaint #10326068
Complaint Overview
Complaint ID: 10326068
Company: Customers Bancorp, INC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Struggling to pay your loan
State: Florida
ZIP Code: 33025
Date Received: 2024-10-02T12:00:00-05:00
Date Sent to Company: 2024-10-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had fallen behind in making payments to the loan in question. Customer 's Bank then sent my account to XXXX XXXX XXXX for collections. On XX/XX/year> I entered into a payment plan for the past due amount with XXXX XXXX. The payments began on XX/XX/year>. I also began paying the current amount due {$1000.00} to Customers bank directly beginning in XXXX. On XX/XX/year>, I got a notification that the account had been accelerated and that the total amount was now due. I asked them to review the account since I had a payment plan authorized by their collection agency and at no time was I told that the payment plan was insufficient until after the fact. I questioned why they allow an agency to collect on their behalf and then do not honor the payment agreements made with that agency. Customers Bank is refusing to reinstate my loan and allow me to continue making payments.
Frequently Asked Questions
What is Complaint #10326068 about?
Complaint #10326068 was filed against Customers Bancorp, INC regarding Payday loan, title loan, personal loan, or advance loan specifically about Struggling to pay your loan. It was received by the CFPB on 2024-10-02T12:00:00-05:00.
How did Customers Bancorp, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Customers Bancorp, INC?
Yes, visit the Customers Bancorp, INC company profile at readthecomplaint.com/company/customers-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.