Checking or savings account -- Closing an account -- Complaint #6619892
Complaint Overview
Complaint ID: 6619892
Company: Customers Bancorp, INC
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Wisconsin
ZIP Code: 53132
Date Received: 2023-02-26T12:00:00-05:00
Date Sent to Company: 2023-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I was made aware that my personal information was used to open a savings account with Customers Bank. I did not open or authorize this account and requested that it immediately be closed. I was assured by personnel at Customers Bank that the account would be closed as soon as possible. The bank mailed me a letter confirming the account is flagged as fraudulent and would be closed. On XX/XX/XXXX I received a statement in the mail confirming the fraudulent account is still open and the Bank has not taken action to close the account. I have now called the bank twice to report fraud and ask that the account be closed and the matter be investigated to the extent possible. They have failed to take action and I continue to be at risk for further fraud exposure as a result. The attached letter will be mailed to Customers Bank on XX/XX/XXXX, again requesting they take action to the close the fraudulent account. Please investigate this matter and determine why the bank refuses to take action. Kind Regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #6619892 about?
Complaint #6619892 was filed against Customers Bancorp, INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-02-26T12:00:00-05:00.
How did Customers Bancorp, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Customers Bancorp, INC?
Yes, visit the Customers Bancorp, INC company profile at readthecomplaint.com/company/customers-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.