Aes/Pheaa -- Consumer Complaint Report & Risk Analysis
Timely Responses and Credit Report Accuracy
Complaint Summary
Aes/Pheaa has received 1,855 consumer complaints filed with the CFPB across 8 products. The most common issues reported are dealing with your lender or servicer, incorrect information on your report, problem with a credit reporting company's investigation into an existing problem. Complaints span 52 states, with California and New York leading in complaint volume.
Company Overview
Company: Aes/Pheaa
Total CFPB Complaints: 1,855
AI Risk Score: 65/100
Most Recent Complaint: 2021-12-27T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
AES/PHEAA has 1,830 consumer complaints on file with the CFPB. Lenders and servicers are not responding to inquiries in a timely manner. Consumers are struggling to get accurate information corrected on their credit reports.
Response Quality Assessment
fair
Top Consumer Issues
Lender and servicer communication delays -- Severity: medium
Red Flags
- Consumers report difficulty in obtaining timely responses from lenders and servicers regarding their loan inquiries.
Green Flags
- Some servicers are successfully resolving issues within the expected timeframe.
Consumer Tips & Advice
Communicate with your lender or servicer in writing to ensure your concerns are documented and addressed promptly.
Complaint Trend Analysis
There is a trend of increasing complaints about timely responses from lenders and servicers, indicating a potential need for improved communication practices.
Regulatory History
The Consumer Financial Protection Bureau has a history of issuing guidance on the timely resolution of consumer complaints.
Industry Context
The education sector is facing challenges in managing student loan servicing and credit reporting accurately.
Frequently Asked Questions About Aes/Pheaa
How many CFPB complaints does AES/PHEAA have?
AES/PHEAA has 1,830 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is AES/PHEAA's complaint response rate?
Response rate data is not yet available for AES/PHEAA.
Does AES/PHEAA respond to complaints on time?
Timely response data is not yet available for AES/PHEAA.
Is AES/PHEAA safe to do business with?
Timely Responses and Credit Report Accuracy AES/PHEAA has 1,830 CFPB complaints. Risk score: 65/100.
What red flags exist for AES/PHEAA?
Potential red flags for AES/PHEAA: Consumers report difficulty in obtaining timely responses from lenders and servicers regarding their loan inquiries.. These are based on analysis of CFPB complaint patterns.
What are AES/PHEAA's strengths?
Positive indicators for AES/PHEAA: Some servicers are successfully resolving issues within the expected timeframe..
What tips should consumers know about AES/PHEAA?
Communicate with your lender or servicer in writing to ensure your concerns are documented and addressed promptly.
Are complaints against AES/PHEAA increasing or decreasing?
There is a trend of increasing complaints about timely responses from lenders and servicers, indicating a potential need for improved communication practices. AES/PHEAA currently has 1,830 total complaints.
Has AES/PHEAA faced regulatory action?
The Consumer Financial Protection Bureau has a history of issuing guidance on the timely resolution of consumer complaints.
How does AES/PHEAA compare to industry peers?
The education sector is facing challenges in managing student loan servicing and credit reporting accurately.
What is the most common issue reported by consumers regarding their lenders or servicers?
The most common issue is dealing with communication delays from lenders and servicers.
Recent Complaints Against Aes/Pheaa
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #21613846 | Student loan | Dealing with your lender or servicer | 2026-04-26T12:00:00-05:00 | Missouri | |
| #21419717 | Student loan | Dealing with your lender or servicer | 2026-04-20T12:00:00-05:00 | Maryland | |
| #20736759 | Student loan | Getting a loan | 2026-03-27T12:00:00-05:00 | Louisiana | |
| #20492229 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2026-03-22T12:00:00-05:00 | Georgia | |
| #20056435 | Student loan | Dealing with your lender or servicer | 2026-03-06T12:00:00-05:00 | Pennsylvania | |
| #19883140 | Student loan | Dealing with your lender or servicer | 2026-03-01T12:00:00-05:00 | Texas | |
| #19722148 | Student loan | Dealing with your lender or servicer | 2026-02-23T12:00:00-05:00 | Pennsylvania | |
| #19722002 | Student loan | Dealing with your lender or servicer | 2026-02-23T12:00:00-05:00 | Pennsylvania | |
| #18970385 | Debt collection | Attempts to collect debt not owed | 2026-01-23T12:00:00-05:00 | Indiana | |
| #18818436 | Student loan | Issue with income share agreement | 2026-01-18T12:00:00-05:00 | California | |
| #18447215 | Student loan | Struggling to repay your loan | 2026-01-03T12:00:00-05:00 | New York | |
| #18434173 | Student loan | Dealing with your lender or servicer | 2026-01-02T12:00:00-05:00 | Georgia | |
| #18022449 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | 2025-12-13T12:00:00-05:00 | North Carolina | |
| #18081756 | Student loan | Struggling to repay your loan | 2025-12-02T12:00:00-05:00 | New York | |
| #18057874 | Student loan | Dealing with your lender or servicer | 2025-12-01T12:00:00-05:00 | California | |
| #17952962 | Student loan | Problem with a company's investigation into an existing problem | 2025-11-26T12:00:00-05:00 | Nevada | |
| #18179028 | Student loan | Incorrect information on your report | 2025-11-21T12:00:00-05:00 | North Carolina | |
| #17870169 | Student loan | Struggling to repay your loan | 2025-11-20T12:00:00-05:00 | Illinois | |
| #17870166 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-11-18T12:00:00-05:00 | Alabama | |
| #17342278 | Student loan | Dealing with your lender or servicer | 2025-11-17T12:00:00-05:00 | Georgia |
Aes/Pheaa Complaints by State
- Aes/Pheaa Complaints in California -- 201 complaints
- Aes/Pheaa Complaints in New York -- 165 complaints
- Aes/Pheaa Complaints in Texas -- 151 complaints
- Aes/Pheaa Complaints in Pennsylvania -- 138 complaints
- Aes/Pheaa Complaints in Florida -- 138 complaints
- Aes/Pheaa Complaints in Georgia -- 78 complaints
- Aes/Pheaa Complaints in Illinois -- 73 complaints
- Aes/Pheaa Complaints in Virginia -- 68 complaints
- Aes/Pheaa Complaints in Michigan -- 60 complaints
- Aes/Pheaa Complaints in North Carolina -- 59 complaints
- Aes/Pheaa Complaints in Maryland -- 57 complaints
- Aes/Pheaa Complaints in Ohio -- 52 complaints
- Aes/Pheaa Complaints in New Jersey -- 45 complaints
- Aes/Pheaa Complaints in Massachusetts -- 37 complaints
- Aes/Pheaa Complaints in Louisiana -- 36 complaints
Aes/Pheaa Complaints by Product
- Aes/Pheaa Student loan Complaints -- 1,350 complaints | All Student loan Complaints
- Aes/Pheaa Credit reporting, credit repair services, or other personal consumer reports Complaints -- 380 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Aes/Pheaa Debt collection Complaints -- 90 complaints | All Debt collection Complaints
- Aes/Pheaa Credit reporting or other personal consumer reports Complaints -- 29 complaints | All Credit reporting or other personal consumer reports Complaints
- Aes/Pheaa Money transfer, virtual currency, or money service Complaints -- 2 complaints | All Money transfer, virtual currency, or money service Complaints
- Aes/Pheaa Payday loan, title loan, or personal loan Complaints -- 2 complaints | All Payday loan, title loan, or personal loan Complaints
- Aes/Pheaa Checking or savings account Complaints -- 1 complaints | All Checking or savings account Complaints
- Aes/Pheaa Credit card or prepaid card Complaints -- 1 complaints | All Credit card or prepaid card Complaints
Aes/Pheaa Complaints by Issue
- Aes/Pheaa -- Dealing with your lender or servicer -- 1,084 complaints | All Dealing with your lender or servicer Complaints
- Aes/Pheaa -- Incorrect information on your report -- 284 complaints | All Incorrect information on your report Complaints
- Aes/Pheaa -- Problem with a credit reporting company's investigation into an existing problem -- 162 complaints | All Problem with a credit reporting company's investigation into an existing problem Complaints
- Aes/Pheaa -- Struggling to repay your loan -- 132 complaints | All Struggling to repay your loan Complaints
- Aes/Pheaa -- Improper use of your report -- 66 complaints | All Improper use of your report Complaints
- Aes/Pheaa -- Attempts to collect debt not owed -- 54 complaints | All Attempts to collect debt not owed Complaints
- Aes/Pheaa -- Written notification about debt -- 16 complaints | All Written notification about debt Complaints
- Aes/Pheaa -- Getting a loan -- 12 complaints | All Getting a loan Complaints
- Aes/Pheaa -- Problem with a company's investigation into an existing problem -- 8 complaints | All Problem with a company's investigation into an existing problem Complaints
- Aes/Pheaa -- False statements or representation -- 8 complaints | All False statements or representation Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Aes/Pheaa is generated by ReadTheComplaint using AI analysis of data from the CFPB.