Student loan -- Struggling to repay your loan -- Complaint #18081756
Complaint Overview
Complaint ID: 18081756
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: New York
ZIP Code: 10026
Date Received: 2025-12-02T12:00:00-05:00
Date Sent to Company: 2025-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My loan was XXXX and then went up to XXXX .i asked so many time why it went up to XXXX from XXXX but they dont answer me. If i miss a payment they start calling and asking for payment or take will take it from my job.. i asked them to please lower the monthly payment beacuse it is too much.
Frequently Asked Questions
What is Complaint #18081756 about?
Complaint #18081756 was filed against Aes/Pheaa regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-12-02T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.