Student loan -- Dealing with your lender or servicer -- Complaint #18057874
Complaint Overview
Complaint ID: 18057874
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 920XX
Date Received: 2025-12-01T12:00:00-05:00
Date Sent to Company: 2025-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Against : Pennsylvania Higher Education Assistance Agency ( PHEAA ) d/b/a American Education Services ( AES ) and XXXX XXXX XXXX XXXX ( loan owner ) . Summary : I am disputing the validity and enforceability of a private student loan serviced by AES and listed as owned by XXXX XXXX. I have repeatedly requested essential loan documentation, including the original executed promissory note and chain of title, but AES has not provided these records. I believe the loan may be improperly documented, inaccurately serviced, and potentially unenforceable. I am requesting CFPB assistance in verifying the loan and enforcing my consumer rights. Details : This loan originated in Illinois in XXXX and was later transferred into a XXXX XXXX securitized trust. AES states they are the servicer. I asked AES to provide : ( 1 ) The original executed promissory note bearing my signature ; ( 2 ) All mandatory TILA disclosures from origination, including APR, finance charges, and variable-rate terms ; ( 3 ) Documentation explaining the 11.74 % variable interest rate, the index and margin, and any rate-change notices ; ( 4 ) A complete accounting of all payments, interest accrual, and capitalization events ; ( 5 ) Proof of ownership, including a complete chain of title and evidence that XXXX XXXX possesses the original note. AES has not provided any of these required documents. The loan balance has increased over time despite years of repayment ( from approx. {$5000.00} to {$7800.00} ), suggesting misapplication of payments or improper interest calculation. The absence of essential records raises concerns about the loans validity, the accuracy of servicing, and possible UDAAP violations. Harm : I have paid thousands of dollars and the balance continues to grow. Without documentation, I can not verify the legality of the debt. The lack of transparency is causing financial harm and severe stress. Requested Resolution : I request that CFPB require AES and XXXX XXXX to : Produce the original executed promissory note ; Provide all TILA disclosures and variable-rate documents ; Provide a full accounting history ; Provide the complete chain of title ; Cease collection and negative credit reporting until the loan is validated ; Discharge the loan if documentation can not be produced. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #18057874 about?
Complaint #18057874 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-12-01T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.