New York Consumer Complaints in 2024

15,255 CFPB complaints from New York (NY) in 2024.

About New York Complaints in 2024

In 2024, consumers in New York filed 15,255 complaints with the Consumer Financial Protection Bureau (CFPB). This annual analysis breaks down the financial companies, products, and issues that generated the most consumer complaints in New York during 2024.

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Summary

Total Complaints in 2024: 15,255
Companies: 20
Products: 11
Issue Types: 15

Top Companies in New York (2024)

Experian Information Solutions INC. -- 4,759 complaints
Transunion Intermediate Holdings, INC. -- 4,063 complaints
Equifax, INC. -- 3,583 complaints
Citibank, N.A. -- 217 complaints
Jpmorgan Chase & Co. -- 196 complaints
Capital One Financial Corporation -- 178 complaints
American Express Company -- 108 complaints
Bank Of America, National Association -- 103 complaints
TD Bank US Holding Company -- 73 complaints
Synchrony Financial -- 68 complaints
Resurgent Capital Services L.P. -- 66 complaints
Wells Fargo & Company -- 61 complaints
Bread Financial Holdings, INC. -- 59 complaints
Discover Bank -- 57 complaints
Lexisnexis -- 54 complaints
Encore Capital Group INC. -- 52 complaints
Portfolio Recovery Associates, LLC -- 52 complaints
Barclays Bank Delaware -- 47 complaints
Goldman Sachs Bank USA -- 46 complaints
Citizens Financial Group, INC. -- 39 complaints

Top Issues in New York (2024)

Incorrect information on your report -- 6,790 complaints
Improper use of your report -- 3,920 complaints
Problem with a company's investigation into an existing problem -- 2,169 complaints
Managing an account -- 329 complaints
Attempts to collect debt not owed -- 303 complaints
Written notification about debt -- 189 complaints
Problem with a purchase shown on your statement -- 131 complaints
Getting a credit card -- 89 complaints
Credit monitoring or identity theft protection services -- 89 complaints
Problem with fraud alerts or security freezes -- 82 complaints
Problem with a lender or other company charging your account -- 74 complaints
Dealing with your lender or servicer -- 66 complaints
Struggling to pay mortgage -- 63 complaints
Trouble during payment process -- 63 complaints
Closing an account -- 62 complaints

Complaints from 2024

Mortgage #11346175 -- Select Portfolio Servicing, INC. -- Struggling to pay mortgage
Credit card #11346184 -- Citibank, N.A. -- Problem with a purchase shown on your statement
Credit reporting or other personal consumer reports #11346195 -- American Express Company -- Incorrect information on your report
Credit reporting or other personal consumer reports #11346166 -- Experian Information Solutions INC. -- Improper use of your report
Checking or savings account #11346172 -- Jpmorgan Chase & Co. -- Problem with a lender or other company charging your account
Checking or savings account #11373167 -- Nbt Bancorp INC. -- Managing an account
Credit reporting or other personal consumer reports #11346225 -- Transunion Intermediate Holdings, INC. -- Incorrect information on your report
Credit card #11357406 -- Citibank, N.A. -- Problem when making payments
Vehicle loan or lease #11151495 -- Westlake Services, LLC -- Incorrect information on your report
Credit reporting or other personal consumer reports #11152177 -- Transunion Intermediate Holdings, INC. -- Improper use of your report

Frequently Asked Questions

How many complaints were filed in New York in 2024?

There were 15,255 CFPB consumer complaints filed from New York in 2024.

Which companies had the most complaints in New York in 2024?

The companies with the most complaints include Experian Information Solutions INC., Transunion Intermediate Holdings, INC., Equifax, INC..

What were the top issues in New York in 2024?

The most common issues were Incorrect information on your report, Improper use of your report, Problem with a company's investigation into an existing problem.