Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #11346195
Incorrect Identity on Credit Report Leads to CFPB Complaint
Complaint Overview
Complaint ID: 11346195
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: New York
ZIP Code: 11772
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The risk is low as the issue involves incorrect personal information on a credit report, which is a common but generally resolvable consumer issue.
Consumer Sentiment: neutral
Topics: Credit Reporting, Identity Theft, Consumer Rights
AI Analysis
CFPB complaint 11346195 was filed against AMERICAN EXPRESS COMPANY regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported that incorrect information, specifically that of another individual, appeared on their credit report, which was subsequently closed with an explanation by the CFPB. The complaint was received on December 31, 2024 from New York. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly with the credit reporting agency and the furnisher of the information.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with rights to dispute inaccurate information.
Regulatory Insight
This case highlights the importance of credit bureaus and furnishers having robust processes to prevent and correct identity mix-ups on consumer reports.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in New York, a state with established consumer protection laws that align with federal regulations.
Industry Comparison
This is a common issue within the credit reporting industry, where errors in data aggregation can lead to incorrect information appearing on consumer reports.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11346195 about?
CFPB complaint 11346195 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Information belongs to someone else". This complaint was filed against AMERICAN EXPRESS COMPANY on December 31, 2024.
Which company is complaint 11346195 filed against?
Complaint 11346195 was filed against AMERICAN EXPRESS COMPANY. You can view all complaints against this company on their profile page at /company/american-express-company.
What was the company's response to complaint 11346195?
AMERICAN EXPRESS COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11346195 filed?
Complaint 11346195 was received by the CFPB on December 31, 2024. It was sent to AMERICAN EXPRESS COMPANY on December 31, 2024.
What state was complaint 11346195 filed from?
Complaint 11346195 was filed from New York. You can view all complaints from this state at /state/NY.
Was the consumer satisfied with the resolution of complaint 11346195?
Dispute information is not available for complaint 11346195.
What product category is complaint 11346195 about?
Complaint 11346195 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 11346195 submitted?
Complaint 11346195 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11346195?
The Fair Credit Reporting Act (FCRA) governs the accuracy and privacy of credit reports and provides consumers with rights to dispute inaccurate information. This relates to a Credit reporting or other personal consumer reports complaint against AMERICAN EXPRESS COMPANY involving "Incorrect information on your report".
How likely is complaint 11346195 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11346195?
This complaint is rated as low risk. The risk is low as the issue involves incorrect personal information on a credit report, which is a common but generally resolvable consumer issue.
What regulatory actions apply to complaint 11346195?
This case highlights the importance of credit bureaus and furnishers having robust processes to prevent and correct identity mix-ups on consumer reports. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 11346195?
Consumers should regularly review their credit reports for accuracy and dispute any incorrect information promptly with the credit reporting agency and the furnisher of the information.
Are there state-specific protections for complaint 11346195?
The complaint originated in New York, a state with established consumer protection laws that align with federal regulations. This complaint was filed from New York.
How does complaint 11346195 compare to industry norms?
This is a common issue within the credit reporting industry, where errors in data aggregation can lead to incorrect information appearing on consumer reports.
What steps should a consumer take if they discover someone else's information on their credit report?
A consumer should immediately dispute the inaccurate information with the credit reporting agency (e.g., Equifax, Experian, TransUnion) and the creditor that reported the information. Provide documentation to support the claim.
How long does a credit reporting agency typically have to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days (or 45 days if the consumer provides additional information during the 30-day period) to investigate and respond to a consumer's dispute.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.