Checking or savings account -- Managing an account -- Complaint #11373167
NBT Bancorp Inc. Resolves Debit Card Issue with Monetary Relief
Complaint Overview
Complaint ID: 11373167
Company: Nbt Bancorp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 13411
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2025-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The issue was resolved with monetary relief, indicating a manageable problem that did not escalate significantly.
Consumer Sentiment: positive
Topics: Debit Card Issues, ATM Card Issues, Monetary Relief, NBT Bancorp Inc.
AI Analysis
CFPB complaint 11373167 was filed against NBT BANCORP INC. regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer experienced issues using their debit or ATM card with NBT Bancorp Inc. and the complaint was closed with monetary relief. The complaint was received on December 31, 2024 from New York. The company responded with "Closed with monetary relief".
What You Should Do -- Consumer Action Plan
Consumers should keep detailed records of any issues with debit or ATM cards and communicate clearly with their bank about the problem.
Legal Context & Consumer Protection Laws
This case falls under consumer protection laws related to electronic fund transfers and banking services.
Regulatory Insight
Banks must have robust systems for handling debit and ATM card issues to prevent consumer harm and ensure compliance.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in New York, suggesting potential state-specific consumer protection considerations.
Industry Comparison
Similar issues can arise with any financial institution offering debit and ATM card services.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11373167 about?
CFPB complaint 11373167 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Problem using a debit or ATM card". This complaint was filed against NBT BANCORP INC. on December 31, 2024.
Which company is complaint 11373167 filed against?
Complaint 11373167 was filed against NBT BANCORP INC.. You can view all complaints against this company on their profile page at /company/nbt-bancorp-inc.
What was the company's response to complaint 11373167?
NBT BANCORP INC. responded with "Closed with monetary relief". The response was marked as timely by the CFPB.
When was complaint 11373167 filed?
Complaint 11373167 was received by the CFPB on December 31, 2024. It was sent to NBT BANCORP INC. on January 3, 2025.
What state was complaint 11373167 filed from?
Complaint 11373167 was filed from New York. You can view all complaints from this state at /state/NY.
Was the consumer satisfied with the resolution of complaint 11373167?
Dispute information is not available for complaint 11373167.
What product category is complaint 11373167 about?
Complaint 11373167 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 11373167 submitted?
Complaint 11373167 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11373167?
This case falls under consumer protection laws related to electronic fund transfers and banking services. This relates to a Checking or savings account complaint against NBT BANCORP INC. involving "Managing an account".
How likely is complaint 11373167 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11373167?
This complaint is rated as low risk. The issue was resolved with monetary relief, indicating a manageable problem that did not escalate significantly.
What regulatory actions apply to complaint 11373167?
Banks must have robust systems for handling debit and ATM card issues to prevent consumer harm and ensure compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 11373167?
Consumers should keep detailed records of any issues with debit or ATM cards and communicate clearly with their bank about the problem.
Are there state-specific protections for complaint 11373167?
The complaint originated in New York, suggesting potential state-specific consumer protection considerations. This complaint was filed from New York.
How does complaint 11373167 compare to industry norms?
Similar issues can arise with any financial institution offering debit and ATM card services.
What specific type of debit or ATM card problem did the consumer encounter?
The provided data does not specify the exact nature of the debit or ATM card problem, only that an issue occurred.
What was the nature of the monetary relief provided to the consumer?
The details of the monetary relief are not specified in the provided data, only that it was granted.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.