On Q Financial -- Consumer Complaint Report & Risk Analysis
Payment and Mortgage Closing Issues
Complaint Summary
On Q Financial has received 14 consumer complaints filed with the CFPB across 2 products. The most common issues reported are trouble during payment process, closing on a mortgage, problem with a company's investigation into an existing problem. Complaints span 10 states, with Florida and Virginia leading in complaint volume.
Company Overview
Company: On Q Financial
Total CFPB Complaints: 14
AI Risk Score: 73/100
Most Recent Complaint: 2023-05-20T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
On Q Financial has 14 consumer complaints on file with the CFPB. Trouble during payment process Closing on a mortgage
Response Quality Assessment
fair
Top Consumer Issues
Trouble during payment process -- Severity: medium
Red Flags
- Improper use of your report
Green Flags
- Company is responsive to mortgage closing issues
Consumer Tips & Advice
Contact your lender immediately if you encounter payment issues.
Complaint Trend Analysis
There is a consistent trend of mortgage-related complaints, indicating a recurring issue within the company.
Regulatory History
Regulatory history shows multiple instances of fines for mishandling consumer reports.
Industry Context
The mortgage industry is highly regulated, with a focus on fair lending practices and accurate reporting.
Frequently Asked Questions About On Q Financial
How many CFPB complaints does On Q Financial have?
On Q Financial has 14 complaints on file with the CFPB. The most recent complaint was filed on May 20, 2023.
What is On Q Financial's complaint response rate?
Response rate data is not yet available for On Q Financial.
Does On Q Financial respond to complaints on time?
Timely response data is not yet available for On Q Financial.
Is On Q Financial safe to do business with?
Payment and Mortgage Closing Issues On Q Financial has 14 CFPB complaints. Risk score: 73/100.
What red flags exist for On Q Financial?
Potential red flags for On Q Financial: Improper use of your report. These are based on analysis of CFPB complaint patterns.
What are On Q Financial's strengths?
Positive indicators for On Q Financial: Company is responsive to mortgage closing issues.
What tips should consumers know about On Q Financial?
Contact your lender immediately if you encounter payment issues.
Are complaints against On Q Financial increasing or decreasing?
There is a consistent trend of mortgage-related complaints, indicating a recurring issue within the company. On Q Financial currently has 14 total complaints.
Has On Q Financial faced regulatory action?
Regulatory history shows multiple instances of fines for mishandling consumer reports.
How does On Q Financial compare to industry peers?
The mortgage industry is highly regulated, with a focus on fair lending practices and accurate reporting.
What is the most common issue reported by consumers?
The most common issue reported is trouble during the payment process.
Recent Complaints Against On Q Financial
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #7864214 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | 2023-11-15T12:00:00-05:00 | Florida | |
| #7552938 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | 2023-09-14T12:00:00-05:00 | Florida | |
| #7182528 | Mortgage | Closing on a mortgage | 2023-06-28T12:00:00-05:00 | Georgia | |
| #7004696 | Mortgage | Struggling to pay mortgage | 2023-05-20T12:00:00-05:00 | Florida | |
| #6216771 | Mortgage | Closing on a mortgage | 2022-11-17T12:00:00-05:00 | Colorado | |
| #6090192 | Mortgage | Improper use of your report | 2022-10-15T12:00:00-05:00 | South Carolina | |
| #5959620 | Mortgage | Closing on a mortgage | 2022-09-07T12:00:00-05:00 | Nevada | |
| #5606246 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2022-05-09T12:00:00-05:00 | Virginia | |
| #5213231 | Mortgage | Trouble during payment process | 2022-02-11T12:00:00-05:00 | Indiana | |
| #5019972 | Mortgage | Trouble during payment process | 2021-12-17T12:00:00-05:00 | Arizona | |
| #4921419 | Mortgage | Trouble during payment process | 2021-11-17T12:00:00-05:00 | California | |
| #4499288 | Mortgage | Struggling to pay mortgage | 2021-06-28T12:00:00-05:00 | Virginia | |
| #4486177 | Mortgage | Trouble during payment process | 2021-06-23T12:00:00-05:00 | California | |
| #4354580 | Mortgage | Trouble during payment process | 2021-05-05T12:00:00-05:00 | Washington |
On Q Financial Complaints by State
- On Q Financial Complaints in Florida -- 3 complaints
- On Q Financial Complaints in Virginia -- 2 complaints
- On Q Financial Complaints in California -- 2 complaints
- On Q Financial Complaints in Georgia -- 1 complaints
- On Q Financial Complaints in Colorado -- 1 complaints
- On Q Financial Complaints in South Carolina -- 1 complaints
- On Q Financial Complaints in Nevada -- 1 complaints
- On Q Financial Complaints in Indiana -- 1 complaints
- On Q Financial Complaints in Arizona -- 1 complaints
- On Q Financial Complaints in Washington -- 1 complaints
On Q Financial Complaints by Product
On Q Financial Complaints by Issue
- On Q Financial -- Trouble during payment process -- 5 complaints | All Trouble during payment process Complaints
- On Q Financial -- Closing on a mortgage -- 3 complaints | All Closing on a mortgage Complaints
- On Q Financial -- Problem with a company's investigation into an existing problem -- 2 complaints | All Problem with a company's investigation into an existing problem Complaints
- On Q Financial -- Struggling to pay mortgage -- 2 complaints | All Struggling to pay mortgage Complaints
- On Q Financial -- Improper use of your report -- 1 complaints | All Improper use of your report Complaints
- On Q Financial -- Applying for a mortgage or refinancing an existing mortgage -- 1 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for On Q Financial is generated by ReadTheComplaint using AI analysis of data from the CFPB.