Mortgage -- Trouble during payment process -- Complaint #4486177
Complaint Overview
Complaint ID: 4486177
Company: On Q Financial
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 94619
Date Received: 2021-06-23T12:00:00-05:00
Date Sent to Company: 2021-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Previously, the lender failed to pay the insurance on the property from the escrow account. After calling, promising the issue has been resolved, I continued to receive delinquent notices from the insurance. The bill which was due I notified them of the delinquent payment on XX/XX/2021. The bill wasn't paid until XX/XX/2021. Currently, the lender has failed to pay the property taxes from the escrow account and there is a late fee. I was told this has been " escalated to management '' but I can not contact anyone, and can not get them to just pay the bill. This appears to be a habitual problem with their escrow account.
Frequently Asked Questions
What is Complaint #4486177 about?
Complaint #4486177 was filed against On Q Financial regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-06-23T12:00:00-05:00.
How did On Q Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against On Q Financial?
Yes, visit the On Q Financial company profile at readthecomplaint.com/company/on-q-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.