Mortgage -- Struggling to pay mortgage -- Complaint #4499288
Complaint Overview
Complaint ID: 4499288
Company: On Q Financial
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Virginia
ZIP Code: 20109
Date Received: 2021-06-28T12:00:00-05:00
Date Sent to Company: 2021-06-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have bought our first home in XX/XX/XXXX FHA with On Q Financial. Unfortunately, we got sick in XX/XX/XXXX and was out of work for two month and a half. We were out from XXXX, XXXX and mid XX/XX/XXXX. As soon as we told out employers they told us we couldn't come back to work until we tested negative. That was back in mid XXXX, but during that time we contacted On Q financial and told them the situation and submitted proof that we tested positive of XXXX, They told us to apply for the COVID program, were they required for us to submit and application and proof of income and other documentations in order to get approved. I started the paper work in end of XXXX before we get behind but, it was a back a forward with they about the paper work. I could never get answer as of what other documentation they needed and why they needed it for. All they would message me was that i was missing document until sometime in XXXX if am wrong we got a letter that we got denied. but during all that time we became behind on our mortgage 3 months. Which is what we currently behind, we have been paying but it been hard to catch up with since are also behind on other stuff. ( car, insurance, bills ) but we are doing our best to get back on our feet.
Frequently Asked Questions
What is Complaint #4499288 about?
Complaint #4499288 was filed against On Q Financial regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-06-28T12:00:00-05:00.
How did On Q Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against On Q Financial?
Yes, visit the On Q Financial company profile at readthecomplaint.com/company/on-q-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.