Jpmorgan Chase & Co. -- Consumer Complaint Report & Risk Analysis
JPMorgan Chase Account Management and Reporting Issues
Company Overview
Company: Jpmorgan Chase & Co.
Total CFPB Complaints: 48,418
AI Risk Score: 75/100
Most Recent Complaint: 2025-10-31T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: good
- Issue Recurrence: high
- Consumer Harm Severity: medium
AI Company Analysis
JPMORGAN CHASE & CO. has 16,021 consumer complaints on file with the CFPB. Difficulty managing accounts. Issues with statement discrepancies and unauthorized charges. Problems encountered during the payment process. Concerns regarding incorrect information on credit reports.
Response Quality Assessment
good
Top Consumer Issues
Account management difficulties. -- Severity: medium
Red Flags
- High volume of complaints related to account management and statement issues.
Green Flags
- Multiple product categories represented, indicating broad customer interaction.
Consumer Tips & Advice
When managing your accounts, always review your statements carefully for any discrepancies or unauthorized charges and report them promptly.
Complaint Trend Analysis
There's a notable trend in customers experiencing difficulties with account management and issues appearing on their statements, suggesting potential areas for operational improvement.
Regulatory History
JPMorgan Chase has a history of regulatory scrutiny, particularly concerning consumer protection and fair lending practices.
Industry Context
The banking industry faces constant pressure to ensure accurate account management and transparent reporting to maintain customer trust.
Frequently Asked Questions About Jpmorgan Chase & Co.
How many CFPB complaints does JPMORGAN CHASE & CO. have?
JPMORGAN CHASE & CO. has 16,021 complaints on file with the CFPB. The most recent complaint was filed on October 31, 2024.
What is JPMORGAN CHASE & CO.'s complaint response rate?
Response rate data is not yet available for JPMORGAN CHASE & CO..
Does JPMORGAN CHASE & CO. respond to complaints on time?
Timely response data is not yet available for JPMORGAN CHASE & CO..
Is JPMORGAN CHASE & CO. safe to do business with?
JPMorgan Chase Account Management and Reporting Issues JPMORGAN CHASE & CO. has 16,021 CFPB complaints. Risk score: 75/100.
What red flags exist for JPMORGAN CHASE & CO.?
Potential red flags for JPMORGAN CHASE & CO.: High volume of complaints related to account management and statement issues.. These are based on analysis of CFPB complaint patterns.
What are JPMORGAN CHASE & CO.'s strengths?
Positive indicators for JPMORGAN CHASE & CO.: Multiple product categories represented, indicating broad customer interaction..
What tips should consumers know about JPMORGAN CHASE & CO.?
When managing your accounts, always review your statements carefully for any discrepancies or unauthorized charges and report them promptly.
Are complaints against JPMORGAN CHASE & CO. increasing or decreasing?
There's a notable trend in customers experiencing difficulties with account management and issues appearing on their statements, suggesting potential areas for operational improvement. JPMORGAN CHASE & CO. currently has 16,021 total complaints.
Has JPMORGAN CHASE & CO. faced regulatory action?
JPMorgan Chase has a history of regulatory scrutiny, particularly concerning consumer protection and fair lending practices.
How does JPMORGAN CHASE & CO. compare to industry peers?
The banking industry faces constant pressure to ensure accurate account management and transparent reporting to maintain customer trust.
What specific processes are leading to the high volume of account management and statement issues?
Further investigation into the root causes of these complaints is needed to identify systemic issues in account servicing and statement generation.
Recent Complaints Against Jpmorgan Chase & Co.
- Mortgage #19904140 -- Trouble during payment process -- 2026-02-28T12:00:00-05:00
- Mortgage #19897782 -- Trouble during payment process -- 2026-02-28T12:00:00-05:00
- Debt collection #19897213 -- Written notification about debt -- 2026-02-28T12:00:00-05:00
- Checking or savings account #19894055 -- Managing an account -- 2026-02-28T12:00:00-05:00
- Credit reporting or other personal consumer reports #19874013 -- Problem with a company's investigation into an existing problem -- 2026-02-28T12:00:00-05:00
- Credit card #19197227 -- Fees or interest -- 2026-01-31T12:00:00-05:00
- Credit card #19195258 -- Problem with a purchase shown on your statement -- 2026-01-31T12:00:00-05:00
- Checking or savings account #19184392 -- Managing an account -- 2026-01-31T12:00:00-05:00
- Checking or savings account #19182782 -- Managing an account -- 2026-01-31T12:00:00-05:00
- Credit card #19182195 -- Problem with a purchase shown on your statement -- 2026-01-31T12:00:00-05:00
Jpmorgan Chase & Co. Complaints by State
- Jpmorgan Chase & Co. Complaints in California
- Jpmorgan Chase & Co. Complaints in Texas
- Jpmorgan Chase & Co. Complaints in New York
- Jpmorgan Chase & Co. Complaints in Florida
- Jpmorgan Chase & Co. Complaints in Illinois
- Jpmorgan Chase & Co. Complaints in Pennsylvania
- Jpmorgan Chase & Co. Complaints in Ohio
- Jpmorgan Chase & Co. Complaints in Georgia
- Jpmorgan Chase & Co. Complaints in North Carolina
- Jpmorgan Chase & Co. Complaints in New Jersey
Jpmorgan Chase & Co. Complaints by Product
- Jpmorgan Chase & Co. Checking or Savings Account Complaints
- Jpmorgan Chase & Co. Credit Card Complaints
- Jpmorgan Chase & Co. Mortgage Complaints
- Jpmorgan Chase & Co. Student Loan Complaints
- Jpmorgan Chase & Co. Vehicle Loan or Lease Complaints
- Jpmorgan Chase & Co. Debt Collection Complaints
- Jpmorgan Chase & Co. Credit Reporting Complaints
- Jpmorgan Chase & Co. Money Transfer Complaints
- Jpmorgan Chase & Co. Payday Loan Complaints
- Jpmorgan Chase & Co. Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Jpmorgan Chase & Co. is generated by ReadTheComplaint using AI analysis of data from the CFPB.