Checking or savings account -- Managing an account -- Complaint #19184392
JPMorgan Chase Account Closure Resolved via Referral
Complaint Overview
Complaint ID: 19184392
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 78148
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The low risk is due to the account being closed with an explanation and the issue being resolved through a referral, indicating a likely satisfactory outcome for the consumer.
Consumer Sentiment: neutral
Topics: Checking account, Account management, Account closure
AI Analysis
CFPB complaint 19184392 was filed against JPMORGAN CHASE & CO. regarding Checking or savings account (Checking account), specifically about "Managing an account". A consumer's checking account with JPMorgan Chase in Texas was closed with an explanation, and the issue was resolved through a referral. The complaint was received on January 31, 2026 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should keep detailed records of all transactions and communications with their bank, and if an account is closed, understand the bank's explanation and seek clarification if needed.
Legal Context & Consumer Protection Laws
While banks have the right to close accounts, they must do so in accordance with their terms of service and applicable consumer protection laws.
Regulatory Insight
Banks may close accounts for various reasons, including suspected fraudulent activity or violation of account terms, and often provide an explanation to the customer.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Texas, as elsewhere, banks are regulated to ensure fair practices in account management and closures.
Industry Comparison
Account closures can occur across the banking industry for reasons similar to those at JPMorgan Chase, with resolution methods varying by institution.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19184392 about?
CFPB complaint 19184392 involves Checking or savings account (Checking account). The consumer reported an issue with "Managing an account", specifically "Deposits and withdrawals". This complaint was filed against JPMORGAN CHASE & CO. on January 31, 2026.
Which company is complaint 19184392 filed against?
Complaint 19184392 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 19184392?
JPMORGAN CHASE & CO. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19184392 filed?
Complaint 19184392 was received by the CFPB on January 31, 2026. It was sent to JPMORGAN CHASE & CO. on February 2, 2026.
What state was complaint 19184392 filed from?
Complaint 19184392 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 19184392?
Dispute information is not available for complaint 19184392.
What product category is complaint 19184392 about?
Complaint 19184392 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 19184392 submitted?
Complaint 19184392 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19184392?
While banks have the right to close accounts, they must do so in accordance with their terms of service and applicable consumer protection laws. This relates to a Checking or savings account complaint against JPMORGAN CHASE & CO. involving "Managing an account".
How likely is complaint 19184392 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19184392?
This complaint is rated as low risk. The low risk is due to the account being closed with an explanation and the issue being resolved through a referral, indicating a likely satisfactory outcome for the consumer.
What regulatory actions apply to complaint 19184392?
Banks may close accounts for various reasons, including suspected fraudulent activity or violation of account terms, and often provide an explanation to the customer. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 19184392?
Consumers should keep detailed records of all transactions and communications with their bank, and if an account is closed, understand the bank's explanation and seek clarification if needed.
Are there state-specific protections for complaint 19184392?
In Texas, as elsewhere, banks are regulated to ensure fair practices in account management and closures. This complaint was filed from Texas.
How does complaint 19184392 compare to industry norms?
Account closures can occur across the banking industry for reasons similar to those at JPMorgan Chase, with resolution methods varying by institution.
What are the common reasons a bank might close a checking account?
Banks may close accounts due to suspected fraudulent activity, violation of terms of service, excessive overdrafts, or if the account is deemed unprofitable or too high-risk.
What does 'Closed with explanation' typically mean in a banking context?
It means the bank has closed the account and provided the customer with a reason for the closure, which could range from policy violations to risk management decisions.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.