Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #19874013
JPMorgan Chase Fails to Correct Credit Report Error After Investigation
Complaint Overview
Complaint ID: 19874013
Company: Jpmorgan Chase & Co.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Illinois
ZIP Code: 60639
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company's failure to investigate and correct a credit report error could lead to ongoing financial harm for the consumer, including potential denial of credit or unfavorable loan terms.
Consumer Sentiment: negative
Topics: Credit Reporting, FCRA, Dispute Resolution
AI Analysis
CFPB complaint 19874013 was filed against JPMORGAN CHASE & CO. regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported an issue with JPMorgan Chase's investigation into an error on their credit report, which was not resolved. The complaint was received on February 28, 2026 from Illinois. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should keep detailed records of all communications with credit reporting agencies and lenders, and consider filing a formal dispute with the credit bureau if the error persists.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to investigate disputes regarding the accuracy of credit report information.
Regulatory Insight
This case highlights the importance of the FCRA's provisions for dispute resolution and the potential consequences for companies that do not adequately address consumer-reported errors.
Resolution Likelihood
likely
State-Specific Consumer Protections
Illinois residents are protected by state and federal laws regarding credit reporting accuracy and dispute resolution.
Industry Comparison
This situation is common in the credit reporting industry, where errors can occur and investigations may not always satisfy consumers.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19874013 about?
CFPB complaint 19874013 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against JPMORGAN CHASE & CO. on February 28, 2026.
Which company is complaint 19874013 filed against?
Complaint 19874013 was filed against JPMORGAN CHASE & CO.. You can view all complaints against this company on their profile page at /company/jpmorgan-chase-co.
What was the company's response to complaint 19874013?
JPMORGAN CHASE & CO. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19874013 filed?
Complaint 19874013 was received by the CFPB on February 28, 2026. It was sent to JPMORGAN CHASE & CO. on February 28, 2026.
What state was complaint 19874013 filed from?
Complaint 19874013 was filed from Illinois. You can view all complaints from this state at /state/IL.
Was the consumer satisfied with the resolution of complaint 19874013?
Dispute information is not available for complaint 19874013.
What product category is complaint 19874013 about?
Complaint 19874013 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 19874013 submitted?
Complaint 19874013 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19874013?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to investigate disputes regarding the accuracy of credit report information. This relates to a Credit reporting or other personal consumer reports complaint against JPMORGAN CHASE & CO. involving "Problem with a company's investigation into an existing problem".
How likely is complaint 19874013 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19874013?
This complaint is rated as medium risk. The company's failure to investigate and correct a credit report error could lead to ongoing financial harm for the consumer, including potential denial of credit or unfavorable loan terms.
What regulatory actions apply to complaint 19874013?
This case highlights the importance of the FCRA's provisions for dispute resolution and the potential consequences for companies that do not adequately address consumer-reported errors. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 19874013?
Consumers should keep detailed records of all communications with credit reporting agencies and lenders, and consider filing a formal dispute with the credit bureau if the error persists.
Are there state-specific protections for complaint 19874013?
Illinois residents are protected by state and federal laws regarding credit reporting accuracy and dispute resolution. This complaint was filed from Illinois.
How does complaint 19874013 compare to industry norms?
This situation is common in the credit reporting industry, where errors can occur and investigations may not always satisfy consumers.
What steps can a consumer take if a credit reporting agency or furnisher fails to resolve an error after an investigation?
A consumer can file a complaint with the Consumer Financial Protection Bureau (CFPB) and the Federal Trade Commission (FTC). They may also consider legal action under the FCRA.
How long does a credit reporting agency have to investigate a dispute?
Generally, credit reporting agencies have 30 days to investigate a dispute after receiving it. This period can be extended to 45 days if the consumer provides additional relevant information during the 30-day period.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.