Hope Bancorp, INC. -- Consumer Complaint Report & Risk Analysis
HOPE BANCORP, INC. - Account Management Issues Predominate
Complaint Summary
Hope Bancorp, INC. has received 20 consumer complaints filed with the CFPB across 3 products. The most common issues reported are managing an account, opening an account, trouble during payment process. Complaints span 5 states, with California and Washington leading in complaint volume.
Company Overview
Company: Hope Bancorp, INC.
Total CFPB Complaints: 20
AI Risk Score: 45/100
Most Recent Complaint: 2025-04-07T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: low
AI Company Analysis
HOPE BANCORP, INC. has 20 consumer complaints on file with the CFPB. Company has received 20 complaints Most complaints are related to account management
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Customers report difficulties in managing their accounts, including disputes over account balances and fees
Green Flags
- Some customers have praised the company's responsiveness to mortgage inquiries
Consumer Tips & Advice
Consumers are advised to keep detailed records of all transactions and communications with the bank.
Complaint Trend Analysis
There is a trend of increasing complaints, with a slight improvement in response times.
Regulatory History
Regulatory history shows no major violations, but the company has faced some minor infractions in the past.
Industry Context
The banking industry is under scrutiny for account management practices, with a focus on transparency and customer service.
Frequently Asked Questions About Hope Bancorp, INC.
How many CFPB complaints does HOPE BANCORP, INC. have?
HOPE BANCORP, INC. has 20 complaints on file with the CFPB. The most recent complaint was filed on April 7, 2025.
What is HOPE BANCORP, INC.'s complaint response rate?
Response rate data is not yet available for HOPE BANCORP, INC..
Does HOPE BANCORP, INC. respond to complaints on time?
Timely response data is not yet available for HOPE BANCORP, INC..
Is HOPE BANCORP, INC. safe to do business with?
HOPE BANCORP, INC. - Account Management Issues Predominate HOPE BANCORP, INC. has 20 CFPB complaints. Risk score: 45/100.
What red flags exist for HOPE BANCORP, INC.?
Potential red flags for HOPE BANCORP, INC.: Customers report difficulties in managing their accounts, including disputes over account balances and fees. These are based on analysis of CFPB complaint patterns.
What are HOPE BANCORP, INC.'s strengths?
Positive indicators for HOPE BANCORP, INC.: Some customers have praised the company's responsiveness to mortgage inquiries.
What tips should consumers know about HOPE BANCORP, INC.?
Consumers are advised to keep detailed records of all transactions and communications with the bank.
Are complaints against HOPE BANCORP, INC. increasing or decreasing?
There is a trend of increasing complaints, with a slight improvement in response times. HOPE BANCORP, INC. currently has 20 total complaints.
Has HOPE BANCORP, INC. faced regulatory action?
Regulatory history shows no major violations, but the company has faced some minor infractions in the past.
How does HOPE BANCORP, INC. compare to industry peers?
The banking industry is under scrutiny for account management practices, with a focus on transparency and customer service.
What unique insight can be drawn from the complaint data?
The majority of complaints are related to account management, indicating potential issues with customer service or account processing systems.
Recent Complaints Against Hope Bancorp, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #21110750 | Checking or savings account | Managing an account | 2026-04-08T12:00:00-05:00 | California | |
| #16531164 | Mortgage | Applying for a mortgage or refinancing an existing mortgage | 2025-10-12T12:00:00-05:00 | Washington | |
| #15977964 | Checking or savings account | Opening an account | 2025-09-15T12:00:00-05:00 | California | |
| #12868291 | Checking or savings account | Opening an account | 2025-04-07T12:00:00-05:00 | California | |
| #12068354 | Checking or savings account | Opening an account | 2025-02-11T12:00:00-05:00 | California | |
| #10081472 | Mortgage | Struggling to pay mortgage | 2024-09-10T12:00:00-05:00 | California | |
| #8282072 | Credit reporting or other personal consumer reports | Improper use of your report | 2024-02-04T12:00:00-05:00 | Tennessee | |
| #7658001 | Checking or savings account | Managing an account | 2023-10-06T12:00:00-05:00 | California | |
| #6696525 | Checking or savings account | Managing an account | 2023-03-14T12:00:00-05:00 | Washington | |
| #6696429 | Checking or savings account | Managing an account | 2023-03-14T12:00:00-05:00 | Washington | |
| #4965406 | Checking or savings account | Problem with a lender or other company charging your account | 2021-12-01T12:00:00-05:00 | Washington | |
| #4942705 | Checking or savings account | Managing an account | 2021-11-19T12:00:00-05:00 | New Jersey | |
| #4939490 | Checking or savings account | Opening an account | 2021-11-18T12:00:00-05:00 | New Jersey | |
| #4775324 | Mortgage | Trouble during payment process | 2021-10-03T12:00:00-05:00 | California | |
| #4698564 | Checking or savings account | Managing an account | 2021-09-07T12:00:00-05:00 | California | |
| #4622841 | Mortgage | Closing on a mortgage | 2021-08-11T12:00:00-05:00 | California | |
| #4520375 | Checking or savings account | Managing an account | 2021-07-06T12:00:00-05:00 | Texas | |
| #4505364 | Mortgage | Trouble during payment process | 2021-06-30T12:00:00-05:00 | Washington | |
| #4493890 | Mortgage | Trouble during payment process | 2021-06-25T12:00:00-05:00 | California | |
| #4472971 | Mortgage | Trouble during payment process | 2021-06-18T12:00:00-05:00 | California |
Hope Bancorp, INC. Complaints by State
- Hope Bancorp, INC. Complaints in California -- 11 complaints
- Hope Bancorp, INC. Complaints in Washington -- 5 complaints
- Hope Bancorp, INC. Complaints in New Jersey -- 2 complaints
- Hope Bancorp, INC. Complaints in Tennessee -- 1 complaints
- Hope Bancorp, INC. Complaints in Texas -- 1 complaints
Hope Bancorp, INC. Complaints by Product
- Hope Bancorp, INC. Checking or savings account Complaints -- 12 complaints | All Checking or savings account Complaints
- Hope Bancorp, INC. Mortgage Complaints -- 7 complaints | All Mortgage Complaints
- Hope Bancorp, INC. Credit reporting or other personal consumer reports Complaints -- 1 complaints | All Credit reporting or other personal consumer reports Complaints
Hope Bancorp, INC. Complaints by Issue
- Hope Bancorp, INC. -- Managing an account -- 7 complaints | All Managing an account Complaints
- Hope Bancorp, INC. -- Opening an account -- 4 complaints | All Opening an account Complaints
- Hope Bancorp, INC. -- Trouble during payment process -- 4 complaints | All Trouble during payment process Complaints
- Hope Bancorp, INC. -- Applying for a mortgage or refinancing an existing mortgage -- 1 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
- Hope Bancorp, INC. -- Struggling to pay mortgage -- 1 complaints | All Struggling to pay mortgage Complaints
- Hope Bancorp, INC. -- Improper use of your report -- 1 complaints | All Improper use of your report Complaints
- Hope Bancorp, INC. -- Problem with a lender or other company charging your account -- 1 complaints | All Problem with a lender or other company charging your account Complaints
- Hope Bancorp, INC. -- Closing on a mortgage -- 1 complaints | All Closing on a mortgage Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Hope Bancorp, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.