Checking or savings account -- Opening an account -- Complaint #12868291
Complaint Overview
Complaint ID: 12868291
Company: Hope Bancorp, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Confusing or missing disclosures
State: California
ZIP Code: 90501
Date Received: 2025-04-07T12:00:00-05:00
Date Sent to Company: 2025-04-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I went to the Bank of Hope XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX ) with my elderly mother, who is a long-time customer and has been XXXX XXXX XXXXXXXX. I intended to help her manage her finances and requested to be added to her account as a joint account holder or legal representative. I explained my mother 's medical condition to the bank employee, XXXX XXXX ( XXXX XXXX ), but she dismissed my concerns and said my mother looked fine. She also implied I might try to take all her money or close the account. The tone was accusatory, and I felt treated like a scammer or criminal. I asked to schedule an appointment, but instead, XXXX XXXX turned to my mother and said, It doesnt seem urgent, without addressing me. She also brought up unrelated topics like insurance, which felt invasive and inappropriate. I felt deeply disrespected, humiliated, and discriminated against while trying to protect and assist my mother. I am requesting : - A formal apology from Bank of Hope - Proper training for staff on how to handle sensitive issues like XXXX and family caregivers- Clarification of policies regarding assisting elderly customers with cognitive impairment Bank employee : XXXX XXXX XXXX : XXXX XXXX, Bank of Hope Date : XX/XX/year> Time : Around XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #12868291 about?
Complaint #12868291 was filed against Hope Bancorp, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-04-07T12:00:00-05:00.
How did Hope Bancorp, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Hope Bancorp, INC.?
Yes, visit the Hope Bancorp, INC. company profile at readthecomplaint.com/company/hope-bancorp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.