Firstbank Puerto Rico -- Consumer Complaint Report & Risk Analysis

Issues with Credit Reporting and Payment Processes

Complaint Summary

Firstbank Puerto Rico has received 301 consumer complaints filed with the CFPB across 11 products. The most common issues reported are managing an account, incorrect information on your report, trouble during payment process. Complaints span 14 states, with Puerto Rico and Florida leading in complaint volume.

Company Overview

Company: Firstbank Puerto Rico

Total CFPB Complaints: 301

AI Risk Score: 65/100

Most Recent Complaint: 2024-03-04T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: medium
  • Consumer Harm Severity: medium

AI Company Analysis

FIRSTBANK PUERTO RICO has 301 consumer complaints on file with the CFPB. Incorrect information on your report Trouble during payment process

Response Quality Assessment

fair

Top Consumer Issues

Incorrect information on your report -- Severity: medium

Red Flags

  • Multiple complaints about incorrect information on credit reports

Green Flags

  • Some customers have reported timely resolution of issues

Consumer Tips & Advice

Check your credit report for accuracy regularly.

Complaint Trend Analysis

There is a trend of increasing complaints, indicating potential issues with payment processes and credit reporting.

Regulatory History

Regulatory history shows ongoing enforcement actions against the company for credit reporting inaccuracies.

Industry Context

The company offers a range of financial products, including credit reporting and loans.

Frequently Asked Questions About Firstbank Puerto Rico

How many CFPB complaints does FIRSTBANK PUERTO RICO have?

FIRSTBANK PUERTO RICO has 301 complaints on file with the CFPB. The most recent complaint was filed on March 4, 2024.

What is FIRSTBANK PUERTO RICO's complaint response rate?

Response rate data is not yet available for FIRSTBANK PUERTO RICO.

Does FIRSTBANK PUERTO RICO respond to complaints on time?

Timely response data is not yet available for FIRSTBANK PUERTO RICO.

Is FIRSTBANK PUERTO RICO safe to do business with?

Issues with Credit Reporting and Payment Processes FIRSTBANK PUERTO RICO has 301 CFPB complaints. Risk score: 65/100.

What red flags exist for FIRSTBANK PUERTO RICO?

Potential red flags for FIRSTBANK PUERTO RICO: Multiple complaints about incorrect information on credit reports. These are based on analysis of CFPB complaint patterns.

What are FIRSTBANK PUERTO RICO's strengths?

Positive indicators for FIRSTBANK PUERTO RICO: Some customers have reported timely resolution of issues.

What tips should consumers know about FIRSTBANK PUERTO RICO?

Check your credit report for accuracy regularly.

Are complaints against FIRSTBANK PUERTO RICO increasing or decreasing?

There is a trend of increasing complaints, indicating potential issues with payment processes and credit reporting. FIRSTBANK PUERTO RICO currently has 301 total complaints.

Has FIRSTBANK PUERTO RICO faced regulatory action?

Regulatory history shows ongoing enforcement actions against the company for credit reporting inaccuracies.

How does FIRSTBANK PUERTO RICO compare to industry peers?

The company offers a range of financial products, including credit reporting and loans.

What is the most common issue reported by customers?

The most common issue reported is incorrect information on credit reports.

Recent Complaints Against Firstbank Puerto Rico

Complaint IDProductIssueDate ReceivedCompany ResponseState
#21387551Vehicle loan or leaseManaging the loan or lease2026-04-19T12:00:00-05:00Puerto Rico
#21226645MortgageTrouble during payment process2026-04-11T12:00:00-05:00Puerto Rico
#20222536Credit reporting or other personal consumer reportsIncorrect information on your report2026-03-12T12:00:00-05:00Puerto Rico
#19721396Credit reporting or other personal consumer reportsIncorrect information on your report2026-02-23T12:00:00-05:00Puerto Rico
#18984992Credit reporting or other personal consumer reportsIncorrect information on your report2026-01-24T12:00:00-05:00Texas
#18891155MortgageTrouble during payment process2026-01-20T12:00:00-05:00Puerto Rico
#18434183Checking or savings accountManaging an account2026-01-02T12:00:00-05:00Puerto Rico
#18121108Credit reporting or other personal consumer reportsIncorrect information on your report2025-12-03T12:00:00-05:00Puerto Rico
#20554066MortgageTrouble during payment process2025-11-13T12:00:00-05:00Texas
#18397141Credit reporting or other personal consumer reportsIncorrect information on your report2025-11-11T12:00:00-05:00Florida
#17952966Vehicle loan or leaseProblems at the end of the loan or lease2025-10-17T12:00:00-05:00Puerto Rico
#18181488Credit reporting or other personal consumer reportsIncorrect information on your report2025-10-08T12:00:00-05:00Puerto Rico
#15319839Vehicle loan or leaseManaging the loan or lease2025-08-13T12:00:00-05:00Puerto Rico
#13652220Checking or savings accountManaging an account2025-05-21T12:00:00-05:00Puerto Rico
#13009245Debt collectionTook or threatened to take negative or legal action2025-04-15T12:00:00-05:00Puerto Rico
#12516778Vehicle loan or leaseManaging the loan or lease2025-03-12T12:00:00-05:00Puerto Rico
#11223999MortgageTrouble during payment process2024-12-19T12:00:00-05:00Puerto Rico
#10931343Checking or savings accountProblem with a lender or other company charging your account2024-11-25T12:00:00-05:00Puerto Rico
#10558258Credit reporting or other personal consumer reportsIncorrect information on your report2024-10-23T12:00:00-05:00Florida
#10513671Checking or savings accountProblem caused by your funds being low2024-10-19T12:00:00-05:00Puerto Rico

Firstbank Puerto Rico Complaints by State

Firstbank Puerto Rico Complaints by Product

Firstbank Puerto Rico Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Firstbank Puerto Rico is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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