Checking or savings account -- Problem caused by your funds being low -- Complaint #10513671
Complaint Overview
Complaint ID: 10513671
Company: Firstbank Puerto Rico
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Overdrafts and overdraft fees
State: Puerto Rico
ZIP Code: 007XX
Date Received: 2024-10-19T12:00:00-05:00
Date Sent to Company: 2024-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I visit XXXX XXXX XXXX XXXX branch for paying an utility bill. Then, I proceed to request to the teller, if I would be able to emit a payment to XXXX ( Electricity Company ), for the complete amount for my XXXX chequing / savings account, and if I would not have problems with the payment, because in my XXXX XXXX XXXX an app for sending money instantly ) was displaying I did had full amount for doing that payment, from an receiving funds transaction. She replied that I would be able and would not have problems to emit the payment, but she did not verified, if in effect, funds where received by the usage of XXXX XXXX ( an " instant '' payment app. After that, the next working day ( XX/XX/year> ), I did observe a OD fee. As soon as the same day, I did call the bank, the reply me, I have to wait until transaction post. After, that transaction posted, from Customer Care, they request, I should visit or call XXXX XXXX XXXX to investigate that issue. From the branch, a customer service and sales representative told me to try to solve with Customer Care ( XXXX ). On XX/XX/year> I request an investigation in XXXX. On XX/XX/XXXX, XXXX XXXX investigation, established, I should assume responsibility of the overdraft. Indeed, that letter was left by postman 14 days after, the letter was dated. I am against this charge, since always I configure a debit transaction ( ACH ) by myself, I always verify if I have enough funds or if funds where received. Why the branch teller did not tell me, I did not had enough funds to cover, the payment? And how their systems would allow to emit a payment from an account with NSF? If the teller would tell me, I would gladly deposit some money to cover that transaction. On the other hand, XXXX XXXX shall express, that they as institution, would not process that day, after x hour, XXXX XXXX incoming funds. They have different frame time, would turn confusing to customer, especially, for those who are accustomed with Financial Institution, that would reflect instantly any incoming / outcoming XXXX XXXX transaction.
Frequently Asked Questions
What is Complaint #10513671 about?
Complaint #10513671 was filed against Firstbank Puerto Rico regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2024-10-19T12:00:00-05:00.
How did Firstbank Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Firstbank Puerto Rico?
Yes, visit the Firstbank Puerto Rico company profile at readthecomplaint.com/company/firstbank-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.