Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10931343
Complaint Overview
Complaint ID: 10931343
Company: Firstbank Puerto Rico
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Puerto Rico
ZIP Code: 00926
Date Received: 2024-11-25T12:00:00-05:00
Date Sent to Company: 2024-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/2024 XXXX XXXX Credit Card XXXX XXXX XXXX XXXX XXXX, OR XXXX Subject : Unauthorized Transactions on My Bank Account Dear XXXX XXXX, I am writing to inform you of XXXX unauthorized transactions your company processed on my checking account ending XXXX. The details of the transactions are as follows : Transaction Dates : XX/XX/2024, XX/XX/2024, and XX/XX/2024 Transaction Amount : {$1200.00}, {$1300.00}, {$50.00}, {$100.00}, and {$200.00} Transaction Reference Number : Claim Number XXXX I did not authorize these fraudulent transactions. I have included a letter from XXXX First Bank, dated XX/XX/2024, confirming these claims. Please investigate this matter urgently, reverse the transactions, and refund the amounts to my bank account. Please confirm receipt of this letter and provide me with an update on the status of your investigation within ten business days. Additionally, I would appreciate it if you could inform me of any further actions I need to take to resolve this issue. Thank you for your prompt attention to this matter. I look forward to your swift resolution. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #10931343 about?
Complaint #10931343 was filed against Firstbank Puerto Rico regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-11-25T12:00:00-05:00.
How did Firstbank Puerto Rico respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Firstbank Puerto Rico?
Yes, visit the Firstbank Puerto Rico company profile at readthecomplaint.com/company/firstbank-puerto-rico to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.