Firstbank -- Consumer Complaint Report & Risk Analysis
Account Management Issues Predominate
Complaint Summary
Firstbank has received 40 consumer complaints filed with the CFPB across 7 products. The most common issues reported are managing an account, problem with a lender or other company charging your account, closing an account. Complaints span 6 states, with Colorado and Arizona leading in complaint volume.
Company Overview
Company: Firstbank
Total CFPB Complaints: 40
AI Risk Score: 39/100
Most Recent Complaint: 2022-04-05T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
FIRSTBANK has 39 consumer complaints on file with the CFPB. Company has received 39 complaints Most complaints are related to account management
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Multiple complaints about account management issues
Green Flags
- No significant positive feedback noted
Consumer Tips & Advice
Check your account regularly for any unauthorized transactions.
Complaint Trend Analysis
There is a consistent trend of complaints regarding account management issues.
Regulatory History
Regulatory history shows no major violations but frequent minor issues.
Industry Context
FirstBank offers various financial products including checking and savings accounts, credit reporting, and money transfer services.
Frequently Asked Questions About Firstbank
How many CFPB complaints does FIRSTBANK have?
FIRSTBANK has 39 complaints on file with the CFPB. The most recent complaint was filed on May 8, 2023.
What is FIRSTBANK's complaint response rate?
Response rate data is not yet available for FIRSTBANK.
Does FIRSTBANK respond to complaints on time?
Timely response data is not yet available for FIRSTBANK.
Is FIRSTBANK safe to do business with?
Account Management Issues Predominate FIRSTBANK has 39 CFPB complaints. Risk score: 39/100.
What red flags exist for FIRSTBANK?
Potential red flags for FIRSTBANK: Multiple complaints about account management issues. These are based on analysis of CFPB complaint patterns.
What are FIRSTBANK's strengths?
Positive indicators for FIRSTBANK: No significant positive feedback noted.
What tips should consumers know about FIRSTBANK?
Check your account regularly for any unauthorized transactions.
Are complaints against FIRSTBANK increasing or decreasing?
There is a consistent trend of complaints regarding account management issues. FIRSTBANK currently has 39 total complaints.
Has FIRSTBANK faced regulatory action?
Regulatory history shows no major violations but frequent minor issues.
How does FIRSTBANK compare to industry peers?
FirstBank offers various financial products including checking and savings accounts, credit reporting, and money transfer services.
What is the most common issue reported by customers?
The most common issue reported is managing an account.
Recent Complaints Against Firstbank
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #17971565 | Checking or savings account | Managing an account | 2025-11-27T12:00:00-05:00 | Colorado | |
| #15795301 | Checking or savings account | Opening an account | 2025-09-04T12:00:00-05:00 | Arizona | |
| #13293265 | Checking or savings account | Managing an account | 2025-05-01T12:00:00-05:00 | Colorado | |
| #12341110 | Checking or savings account | Opening an account | 2025-03-05T12:00:00-05:00 | Colorado | |
| #11337946 | Checking or savings account | Problem with a lender or other company charging your account | 2024-12-31T12:00:00-05:00 | Arizona | |
| #10174195 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2024-09-18T12:00:00-05:00 | Florida | |
| #9653096 | Checking or savings account | Problem caused by your funds being low | 2024-07-29T12:00:00-05:00 | Colorado | |
| #8260698 | Money transfer, virtual currency, or money service | Other transaction problem | 2024-01-31T12:00:00-05:00 | Colorado | |
| #8234585 | Checking or savings account | Problem caused by your funds being low | 2024-01-26T12:00:00-05:00 | Colorado | |
| #7733373 | Checking or savings account | Closing an account | 2023-10-19T12:00:00-05:00 | Colorado | |
| #7417295 | Checking or savings account | Managing an account | 2023-08-16T12:00:00-05:00 | Colorado | |
| #7133607 | Checking or savings account | Problem with a lender or other company charging your account | 2023-06-18T12:00:00-05:00 | Colorado | |
| #7118907 | Payday loan, title loan, or personal loan | Charged fees or interest you didn't expect | 2023-06-14T12:00:00-05:00 | Colorado | |
| #7112590 | Checking or savings account | Problem with a lender or other company charging your account | 2023-06-13T12:00:00-05:00 | Illinois | |
| #6949045 | Checking or savings account | Managing an account | 2023-05-08T12:00:00-05:00 | Colorado | |
| #6410228 | Checking or savings account | Managing an account | 2023-01-07T12:00:00-05:00 | Colorado | |
| #6398478 | Checking or savings account | Problem with a lender or other company charging your account | 2023-01-04T12:00:00-05:00 | Colorado | |
| #6283756 | Checking or savings account | Managing an account | 2022-12-05T12:00:00-05:00 | Colorado | |
| #6101914 | Credit reporting, credit repair services, or other personal consumer reports | Credit monitoring or identity theft protection services | 2022-10-18T12:00:00-05:00 | Colorado | |
| #6100583 | Checking or savings account | Managing an account | 2022-10-18T12:00:00-05:00 | Colorado |
Firstbank Complaints by State
- Firstbank Complaints in Colorado -- 30 complaints
- Firstbank Complaints in Arizona -- 6 complaints
- Firstbank Complaints in Florida -- 1 complaints
- Firstbank Complaints in Illinois -- 1 complaints
- Firstbank Complaints in California -- 1 complaints
- Firstbank Complaints in Texas -- 1 complaints
Firstbank Complaints by Product
- Firstbank Checking or savings account Complaints -- 28 complaints | All Checking or savings account Complaints
- Firstbank Credit reporting, credit repair services, or other personal consumer reports Complaints -- 4 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Firstbank Money transfer, virtual currency, or money service Complaints -- 3 complaints | All Money transfer, virtual currency, or money service Complaints
- Firstbank Debt collection Complaints -- 2 complaints | All Debt collection Complaints
- Firstbank Credit reporting or other personal consumer reports Complaints -- 1 complaints | All Credit reporting or other personal consumer reports Complaints
- Firstbank Payday loan, title loan, or personal loan Complaints -- 1 complaints | All Payday loan, title loan, or personal loan Complaints
- Firstbank Mortgage Complaints -- 1 complaints | All Mortgage Complaints
Firstbank Complaints by Issue
- Firstbank -- Managing an account -- 14 complaints | All Managing an account Complaints
- Firstbank -- Problem with a lender or other company charging your account -- 5 complaints | All Problem with a lender or other company charging your account Complaints
- Firstbank -- Closing an account -- 4 complaints | All Closing an account Complaints
- Firstbank -- Opening an account -- 3 complaints | All Opening an account Complaints
- Firstbank -- Incorrect information on your report -- 2 complaints | All Incorrect information on your report Complaints
- Firstbank -- Problem caused by your funds being low -- 2 complaints | All Problem caused by your funds being low Complaints
- Firstbank -- Other transaction problem -- 2 complaints | All Other transaction problem Complaints
- Firstbank -- Attempts to collect debt not owed -- 2 complaints | All Attempts to collect debt not owed Complaints
- Firstbank -- Charged fees or interest you didn't expect -- 1 complaints | All Charged fees or interest you didn't expect Complaints
- Firstbank -- Credit monitoring or identity theft protection services -- 1 complaints | All Credit monitoring or identity theft protection services Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Firstbank is generated by ReadTheComplaint using AI analysis of data from the CFPB.