Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #11337946
Complaint Overview
Complaint ID: 11337946
Company: Firstbank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arizona
ZIP Code: 85020
Date Received: 2024-12-31T12:00:00-05:00
Date Sent to Company: 2024-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
FirstBank Visa Check Card transaction ( s ) you are disputing in the amount of {$650.00} at three hotels two which denied reservations and kept money .theese were all in XXXX and i have all email communications with properties and bank. XXXXXXXX XXXX XXXX XXXX XXXX XXXX vio reservations XXXX $ travelers inn in XXXX double charges For the {$410.00} charge from XXXX XXXX for XXXX night in XXXX at a XXXXXXXX XXXX
Frequently Asked Questions
What is Complaint #11337946 about?
Complaint #11337946 was filed against Firstbank regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-12-31T12:00:00-05:00.
How did Firstbank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Firstbank?
Yes, visit the Firstbank company profile at readthecomplaint.com/company/firstbank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.