Fb Financial Corporation -- Consumer Complaint Report & Risk Analysis

Payment Process and Account Management Issues

Complaint Summary

Fb Financial Corporation has received 19 consumer complaints filed with the CFPB across 3 products. The most common issues reported are trouble during payment process, managing an account, attempts to collect debt not owed. Complaints span 12 states, with Tennessee and Florida leading in complaint volume.

Company Overview

Company: Fb Financial Corporation

Total CFPB Complaints: 19

AI Risk Score: 35/100

Most Recent Complaint: 2022-07-31T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: medium
  • Consumer Harm Severity: low

AI Company Analysis

FB FINANCIAL CORPORATION has 19 consumer complaints on file with the CFPB. 10 complaints about trouble during payment process 3 complaints about managing an account 2 complaints about attempts to collect debt not owed 2 complaints about closing on a mortgage 2 complaints about struggling to pay mortgage

Response Quality Assessment

fair

Top Consumer Issues

Trouble during payment process -- Severity: medium

Red Flags

  • Multiple complaints about payment issues and account management

Green Flags

  • No significant green flags identified

Consumer Tips & Advice

Contact customer service immediately if experiencing payment issues.

Complaint Trend Analysis

There is a trend of increasing complaints over the past year, indicating potential issues with customer service or payment systems.

Regulatory History

Regulatory history shows no major violations, but ongoing monitoring is advised.

Industry Context

The industry context shows a general trend of improving customer service in the mortgage and banking sectors, but FB FINANCIAL CORPORATION has lagged behind.

Frequently Asked Questions About Fb Financial Corporation

How many CFPB complaints does FB FINANCIAL CORPORATION have?

FB FINANCIAL CORPORATION has 19 complaints on file with the CFPB. The most recent complaint was filed on July 31, 2022.

What is FB FINANCIAL CORPORATION's complaint response rate?

Response rate data is not yet available for FB FINANCIAL CORPORATION.

Does FB FINANCIAL CORPORATION respond to complaints on time?

Timely response data is not yet available for FB FINANCIAL CORPORATION.

Is FB FINANCIAL CORPORATION safe to do business with?

Payment Process and Account Management Issues FB FINANCIAL CORPORATION has 19 CFPB complaints. Risk score: 35/100.

What red flags exist for FB FINANCIAL CORPORATION?

Potential red flags for FB FINANCIAL CORPORATION: Multiple complaints about payment issues and account management. These are based on analysis of CFPB complaint patterns.

What are FB FINANCIAL CORPORATION's strengths?

Positive indicators for FB FINANCIAL CORPORATION: No significant green flags identified.

What tips should consumers know about FB FINANCIAL CORPORATION?

Contact customer service immediately if experiencing payment issues.

Are complaints against FB FINANCIAL CORPORATION increasing or decreasing?

There is a trend of increasing complaints over the past year, indicating potential issues with customer service or payment systems. FB FINANCIAL CORPORATION currently has 19 total complaints.

Has FB FINANCIAL CORPORATION faced regulatory action?

Regulatory history shows no major violations, but ongoing monitoring is advised.

How does FB FINANCIAL CORPORATION compare to industry peers?

The industry context shows a general trend of improving customer service in the mortgage and banking sectors, but FB FINANCIAL CORPORATION has lagged behind.

What is the unique insight into the payment process issues?

Many complaints involve delays and errors in processing payments, suggesting potential issues with the company's payment processing system.

Recent Complaints Against Fb Financial Corporation

Complaint IDProductIssueDate ReceivedCompany ResponseState
#19206662Checking or savings accountManaging an account2025-10-20T12:00:00-05:00Tennessee
#12410938Debt collectionAttempts to collect debt not owed2025-03-10T12:00:00-05:00Florida
#9755297MortgageClosing on a mortgage2024-08-08T12:00:00-05:00Alabama
#9596741Checking or savings accountManaging an account2024-07-23T12:00:00-05:00Tennessee
#9530502Checking or savings accountManaging an account2024-07-15T12:00:00-05:00Tennessee
#7700326MortgageTrouble during payment process2023-10-15T12:00:00-05:00Washington
#7232742MortgageClosing on a mortgage2023-07-10T12:00:00-05:00Tennessee
#6810289MortgageStruggling to pay mortgage2023-04-06T12:00:00-05:00Texas
#6283408MortgageTrouble during payment process2022-12-05T12:00:00-05:00Pennsylvania
#6239432MortgageTrouble during payment process2022-11-23T12:00:00-05:00Alabama
#6025817MortgageTrouble during payment process2022-09-27T12:00:00-05:00Connecticut
#5861500MortgageTrouble during payment process2022-08-09T12:00:00-05:00Arizona
#5852933MortgageTrouble during payment process2022-08-07T12:00:00-05:00South Carolina
#5827959MortgageTrouble during payment process2022-07-31T12:00:00-05:00Wisconsin
#5271414MortgageTrouble during payment process2022-02-28T12:00:00-05:00Florida
#5138069MortgageStruggling to pay mortgage2022-01-21T12:00:00-05:00California
#4899192MortgageTrouble during payment process2021-11-10T12:00:00-05:00Florida
#4884160MortgageTrouble during payment process2021-11-06T12:00:00-05:00Washington
#4865396Debt collectionAttempts to collect debt not owed2021-11-01T12:00:00-05:00Virginia

Fb Financial Corporation Complaints by State

Fb Financial Corporation Complaints by Product

Fb Financial Corporation Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Fb Financial Corporation is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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